{"id":23947,"date":"2020-10-02T10:39:45","date_gmt":"2020-10-02T08:39:45","guid":{"rendered":"https:\/\/feedyou.ai\/?p=23947"},"modified":"2023-09-08T15:03:59","modified_gmt":"2023-09-08T13:03:59","slug":"spojujeme-sily-s-daktelou","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/spojujeme-sily-s-daktelou\/","title":{"rendered":"Spojujeme s\u00edly s Daktelou"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“29087″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Vojt\u011bch Dlouh\u00fd<\/strong>
\nCEO & Co-Founder @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

2. 10. 2020<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Tuzemsk\u00e1 klientsk\u00e1 centra vyu\u017e\u00edvaj\u00ed st\u00e1le \u010dast\u011bji v r\u00e1mci automatizace komunikace se z\u00e1kazn\u00edky v\u00fdhod robotick\u00fdch asistent\u016f. Daktela nov\u011b spolupracuje tak\u00e9 se spole\u010dnost\u00ed Feedyou, kter\u00e1 vyv\u00edj\u00ed novou generaci chytr\u00fdch chatbot\u016f a virtu\u00e1ln\u00edch asistent\u016f.<\/p>\n

Chatboti, kte\u0159\u00ed jsou dnes z\u00e1kladn\u00edm prvkem automatizace komunikace, se obecn\u011b zam\u011b\u0159uj\u00ed na \u0159e\u0161en\u00ed opakuj\u00edc\u00edch se po\u017eadavk\u016f z\u00e1kazn\u00edk\u016f. \u201eSni\u017euj\u00ed tak po\u010det konverzac\u00ed, kter\u00fdm by se musel v\u011bnovat \u017eiv\u00fd \u010dlov\u011bk v call centru. V n\u011bkter\u00fdch firm\u00e1ch tak lze u\u0161et\u0159it t\u00edmto zp\u016fsobem a\u017e polovinu lidsk\u00e9 pr\u00e1ce, co\u017e m\u016f\u017ee p\u0159edstavovat v\u00fdznamn\u00e9 sn\u00ed\u017een\u00ed n\u00e1klad\u016f,\u201e<\/em> upozor\u0148uje Richard Baar, CEO a zakladatel spole\u010dnosti Daktela.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/3″][vc_empty_space][vc_column_text css_animation=“none“]<\/p>\n

V n\u011bkter\u00fdch firm\u00e1ch lze u\u0161et\u0159it a\u017e polovinu lidsk\u00e9 pr\u00e1ce.<\/h3>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=“1\/6″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Hlavn\u00ed v\u00fdhodou Feedyou chatbot\u016f je schopnost odbavit a\u017e 80 % nejb\u011b\u017en\u011bj\u0161\u00edch dotaz\u016f, poskytuj\u00ed okam\u017eitou odpov\u011b\u010f a odbav\u00ed komunikaci b\u011bhem \u0161pi\u010dek i mimo pracovn\u00ed dobu (nap\u0159. 62 % u\u017eivatel\u016f \u0159e\u0161en\u00ed Feedyou komunikuje mezi 18-22 hodinou a 25 % o v\u00edkendech). Dal\u0161\u00ed v\u00fdhodou je, \u017ee chatbot odbav\u00ed nudn\u00e9, \u010dasto se opakuj\u00edc\u00ed dotazy a oper\u00e1tor tak m\u016f\u017ee \u0159e\u0161it pouze slo\u017eit\u011bj\u0161\u00ed po\u017eadavky nebo probl\u00e9my, a t\u00edm se pro n\u011bj pr\u00e1ce stane zaj\u00edmav\u011bj\u0161\u00ed.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“ css=“.vc_custom_1694177314268{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #f7f9fb !important;}“]\u201eV r\u00e1mci na\u0161\u00ed spolupr\u00e1ce jsme p\u0159ipravili integraci, kter\u00e1 umo\u017en\u00ed, aby Feedyou chatbot vystupoval jako virtu\u00e1ln\u00ed oper\u00e1tor v syst\u00e9mu Daktela. Nov\u00e9ho chatuj\u00edc\u00edho u\u017eivatele si tedy ihned po zah\u00e1jen\u00ed konverzace p\u0159evezme chatbot a komunikuje s n\u00edm pomoc\u00ed p\u0159edem p\u0159ipraven\u00fdch sc\u00e9n\u00e1\u0159\u016f, nebo pou\u017e\u00edv\u00e1 jazykov\u00e9 modely k porozum\u011bn\u00ed textov\u00fdch zpr\u00e1v. A\u017e v p\u0159\u00edpad\u011b, kdy chatbot nev\u00ed, jak pokra\u010dovat, nebo si to u\u017eivatel p\u0159\u00edmo vy\u017e\u00e1d\u00e1, p\u0159ed\u00e1 konverzaci na konkr\u00e9tn\u00ed skupinu oper\u00e1tor\u016f. Krom\u011b \u010dist\u011b textov\u00fdch zpr\u00e1v mohou u\u017eivatel\u00e9 vyu\u017e\u00edvat i tla\u010d\u00edtka s rychl\u00fdmi odpov\u011b\u010fmi, zobrazovat si multimedi\u00e1ln\u00ed obsah \u010di vkl\u00e1dat p\u0159\u00edlohy, co\u017e dok\u00e1\u017ee zefektivnit a zp\u0159\u00edjemnit komunikaci a nav\u00e9st u\u017eivatele spr\u00e1vn\u00fdm sm\u011brem.\u201c<\/em><\/p>\n

\u2013 Vojt\u011bch Dlouh\u00fd, <\/strong> Co-Founder & CEO | Feedyou[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Daktela a Feedyou nyn\u00ed spole\u010dn\u011b p\u0159ipravuj\u00ed vstup na zahrani\u010dn\u00ed trhy. Technologie Feedyou v sou\u010dasn\u00e9 dob\u011b podporuje na 40 jazyk\u016f, v\u010detn\u011b \u010de\u0161tiny, sloven\u0161tiny, pol\u0161tiny, angli\u010dtiny nebo n\u011bm\u010diny.[\/vc_column_text][vc_empty_space height=“60px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/4″][vc_single_image image=“31199″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/novinky\/caste-dotazy-nechte-ai\/“][\/vc_column][vc_column width=“3\/4″][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

P\u0159enechejte \u010dast\u00e9 dotazy um\u011bl\u00e9 inteligenci<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Komunikace bez zdr\u017eov\u00e1n\u00ed? V chatu, na telefonu, ale i e-mailu v\u00e1m s odpov\u00edd\u00e1n\u00edm na dotazy pom\u016f\u017ee um\u011bl\u00e1 inteligence.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Spojujeme s\u00edly s Daktelou a integrujeme virtu\u00e1ln\u00ed asistenty Feedyou do \u0159e\u0161en\u00ed kontaktn\u00edch center. <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":23611,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-23947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/23947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=23947"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/23947\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/23611"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=23947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=23947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=23947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}