{"id":24294,"date":"2021-03-26T11:02:30","date_gmt":"2021-03-26T10:02:30","guid":{"rendered":"https:\/\/feedyou.ai\/?p=24294"},"modified":"2023-09-12T10:05:00","modified_gmt":"2023-09-12T08:05:00","slug":"chat-voiceboti-ve-sluzbach-verejne-spravy","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/chat-voiceboti-ve-sluzbach-verejne-spravy\/","title":{"rendered":"Chat & voiceboti ve ve\u0159ejn\u00e9 spr\u00e1v\u011b"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“23925″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Marek Faltus<\/strong>
\nB\u00fdval\u00fd Business Development Manager @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

26. 3. 2021<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Snadn\u00e1 dostupnost v podob\u011b vzd\u00e1len\u00e9ho p\u0159\u00edstupu a jednoduchosti nalezen\u00ed, to cel\u00e9 ide\u00e1ln\u011b za n\u00edzkou cenu. Vcelku relevantn\u00ed po\u017eadavky ob\u010dan\u016f na slu\u017eby a informace poskytovan\u00e9 ve\u0159ejnou spr\u00e1vou. A pro\u010d by jim m\u011bla ve\u0159ejn\u00e1 spr\u00e1va vyj\u00edt vst\u0159\u00edc? Transparentnost, pot\u0159eba digitalizace, automatizace, spolupr\u00e1ce, a p\u0159edev\u0161\u00edm u\u0161et\u0159en\u00ed n\u00e1klad\u016f. Studie p\u0159edpokl\u00e1daj\u00ed<\/a> \u00fasporu n\u00e1klad\u016f v kompletn\u00ed digitalizaci a\u017e na neuv\u011b\u0159iteln\u00fd 1 trillion USD ro\u010dn\u011b.<\/p>\n

Nicm\u00e9n\u011b jsme je\u0161t\u011b v za\u010d\u00e1tc\u00edch, zkusme tedy p\u0159edstaviteln\u011bj\u0161\u00ed odhady, prozat\u00edm vzorov\u011b ze sektoru soukrom\u00e9ho. Pro leto\u0161n\u00ed rok 2021 se p\u0159edpokl\u00e1d\u00e1<\/a>, \u017ee glob\u00e1ln\u011b bude ka\u017ed\u00fd \u0161est\u00fd u\u017eivatel slu\u017eeb obslou\u017een pomoc\u00ed virtu\u00e1ln\u00edho asistenta v podob\u011b chat nebo voicebota. V p\u0159\u00ed\u0161t\u00edm roce by banky m\u011bly b\u00fdt schopn\u00e9 automatizovat prost\u0159ednictv\u00edm chatbot\u016f a\u017e 90 % sv\u00e9 komunikace. A do roku 2025 je predikov\u00e1n glob\u00e1ln\u00ed n\u00e1r\u016fst<\/a> obratu trh\u016f s um\u011blou inteligenc\u00ed na necel\u00fdch 120 miliard USD, v porovn\u00e1n\u00ed s hodnotou z roku 2018, kdy se jednalo o necel\u00fdch 10 miliard USD se jedn\u00e1 o neuv\u011b\u0159iteln\u00fd n\u00e1r\u016fst.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row disable_element=“yes“][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/3″][vc_empty_space][vc_column_text css_animation=“none“]<\/p>\n

V n\u011bkter\u00fdch firm\u00e1ch lze u\u0161et\u0159it a\u017e polovinu lidsk\u00e9 pr\u00e1ce.<\/h3>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=“1\/6″][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/2″][vc_column_text css_animation=“none“]Co ale kompletn\u00ed a komplexn\u00ed digitalizace obn\u00e1\u0161\u00ed? Pro jej\u00ed realizaci je nutn\u00e9 p\u0159ekonat pomyslnou hranici stereotypu a sou\u010dasn\u00e9ho vn\u00edm\u00e1n\u00ed digitalizace proces\u016f. Digitalizace je mnohdy ch\u00e1p\u00e1na v kontextu elektronizace formul\u00e1\u0159\u016f a p\u0159eveden\u00ed cel\u00e9ho byrokratick\u00e9ho apar\u00e1tu do online podoby. V \u010dem opravdu spo\u010d\u00edv\u00e1? V transformaci dosavadn\u00edch administrativn\u00edch proces\u016f a vytvo\u0159en\u00ed nov\u00fdch postup\u016f, kter\u00e9 budou rychlej\u0161\u00ed, efektivn\u011bj\u0161\u00ed a chyt\u0159ej\u0161\u00ed.<\/a> Ve\u0159ejn\u00e9mu apar\u00e1tu jednotliv\u00fdch st\u00e1t\u016f s t\u00edm pom\u00e1haj\u00ed zejm\u00e9na technologick\u00e9 spole\u010dnosti, kter\u00e9 jsou v \u00faspo\u0159e n\u00e1klad\u016f a \u010dasu nejefektivn\u011bj\u0161\u00ed. I proto b\u00fdvaj\u00ed procesy \u0159\u00edzen\u00ed ze soukrom\u00e9ho sektoru v upraven\u00fdch podob\u00e1ch p\u0159ej\u00edm\u00e1ny do provozu sektoru ve\u0159ejn\u00e9ho.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“24297″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Z\u00e1kladem spole\u010dnosti v\u017edy byla, je a bude komunikace. Zejm\u00e9na za sou\u010dasn\u00e9 situace je komunikace kritick\u00fdm prvkem fungov\u00e1n\u00ed firem, st\u00e1tu a cel\u00e9 lidsk\u00e9 spole\u010dnosti. Jak ale komunikaci p\u0159ev\u00e9st do chytr\u00e9 podoby? Skv\u011bl\u00fdm modern\u00edm pomocn\u00edkem, kter\u00fd zapad\u00e1 do digitaliza\u010dn\u00edch strategi\u00ed jsou chat a voiceboti, kte\u0159\u00ed jsou moment\u00e1ln\u011b t\u0159e\u0161ni\u010dkou na dortu elektronick\u00e9 komunikace. L\u00edbiv\u00fd vzhled, neust\u00e1le rostouc\u00ed paleta dovednost\u00ed a schopnost\u00ed jsou jedn\u011bmi z faktor\u016f pro\u010d o t\u00e9to technologii instituce ve\u0159ejn\u00e9 spr\u00e1vy uva\u017euj\u00ed. Kdo by p\u0159ece necht\u011bl v\u017edy dostupn\u00e9ho, neunaviteln\u00e9ho a neuv\u011b\u0159iteln\u011b efektivn\u00edho zam\u011bstnance.<\/p>\n

Zm\u00edn\u011bn\u00e1 dostupnost, redukce n\u00e1klad\u016f, eliminace diskriminace, efektivita a spousta jin\u00fdch skv\u011bl\u00fdch vlastnost\u00ed t\u00e9to technologie tak vy\u00fastila v masivn\u00ed implementaci chatbot\u016f do ve\u0159ejn\u00fdch slu\u017eeb. Aplika\u010dn\u00edm p\u0159\u00edkladem je strategie EU<\/a> a jej\u00ed c\u00edl vytvo\u0159en\u00ed jednotn\u00e9 digit\u00e1ln\u00ed br\u00e1ny.  Ta by m\u011bla ob\u010dan\u016fm poskytnout slu\u017eby informa\u010dn\u00ed, procedur\u00e1ln\u00ed a asisten\u010dn\u00ed. Nap\u0159\u00edklad tedy informuje ob\u010dana o dan\u00edch, vysv\u011btl\u00ed mu, jak\u00fdm zp\u016fsobem je zaplatit a p\u0159\u00edpadn\u011b poskytne asistenci s t\u00edm, \u017ee m\u016f\u017ee zapojit lidskou pomoc oper\u00e1tor\u016f. P\u0159eveden\u00ed t\u00e9to my\u0161lenky do podoby virtu\u00e1ln\u00edho asistenta \u2013 chatbota je s ohledem na v\u00fdvoj zp\u016fsobu mezilidsk\u00e9 komunikace pravd\u011bpodobn\u011b t\u00edm nejvhodn\u011bj\u0161\u00edm. <\/p>\n

Vizi virtu\u00e1ln\u00edch asistent\u016f spl\u0148uje chatbot Sigma na portugalsk\u00fdch str\u00e1nk\u00e1ch<\/a>. Ten je postaven\u00fd zejm\u00e9na na NLP modelu, kdy se sna\u017e\u00ed porozum\u011bt psan\u00e9mu textu u\u017eivatelem. Porad\u00ed s rozli\u010dn\u00fdmi \u00fakoly nevyj\u00edmaje da\u0148ovou problematiku, ot\u00e1zky osobn\u00edch a cestovn\u00edch doklad\u016f, zdravotn\u00ed poji\u0161t\u011bn\u00ed, ale pom\u016f\u017ee i s registrac\u00ed na \u00fa\u0159ad pr\u00e1ce. Napl\u0148uje tak pomysln\u00e1 krit\u00e9ria virtu\u00e1ln\u00edho asistenta schopn\u00e9ho pomoci s b\u011b\u017en\u00fdmi ot\u00e1zkami v \u017eivot\u011b ob\u010dan\u016f.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/2″][vc_column_text css_animation=“none“]Dal\u0161\u00edm zaj\u00edmav\u00fdm aplika\u010dn\u00edm p\u0159\u00edkladem je trio chatbot\u016f<\/a> z Finska. Jedn\u00e1 se o chatboty Kamu, Patrek a VeroBot. Ti pom\u00e1haj\u00ed ob\u010dan\u016fm a firm\u00e1m s povolen\u00edm k pobytu na \u00fazem\u00ed Finska, informuj\u00ed o mo\u017enostech zalo\u017een\u00ed spole\u010dnosti a pom\u00e1haj\u00ed s da\u0148ovou problematikou. Navz\u00e1jem spolu interaguj\u00ed natolik, \u017ee ot\u00e1zka polo\u017een\u00e1 \u0161patn\u00e9mu chatbotovi p\u0159esm\u011bruje u\u017eivatele k tomu spr\u00e1vn\u00e9mu, kter\u00fd probl\u00e9m pom\u016f\u017ee vy\u0159e\u0161it. Na tomto z\u00e1klad\u011b lze vybudovat masivn\u00ed komunika\u010dn\u00ed syst\u00e9m<\/a>, kter\u00fd se m\u016f\u017ee st\u00e1t p\u0159edvojem komunikace s \u00fa\u0159ady nap\u0159\u00edmo.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“24299″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Nap\u0159\u00ed\u010d spektrem vyu\u017eit\u00ed chatbot\u016f se lze setkat s da\u0148ov\u00fdmi, zdravotn\u00edmi, cestovn\u00edmi a jin\u00fdmi informa\u010dn\u00edmi r\u00e1dci, vysok\u00fd v\u00fdznam maj\u00ed tak\u00e9 ve zji\u0161\u0165ov\u00e1n\u00ed zp\u011btn\u00e9 vazby a pr\u016fzkumu n\u00e1lady \u2013 t\u0159eba pro volebn\u00ed \u00fa\u010dely. Vyu\u017eit\u00ed je aplikovateln\u00e9 v podstat\u011b na cokoliv a z\u00e1vis\u00ed zejm\u00e9na na kreativ\u011b pojet\u00ed \u0159e\u0161en\u00e9 problematiky. Chatboty \u0159e\u0161\u00edc\u00ed b\u011b\u017enou agendu, ale i specializovan\u00e9 z\u00e1le\u017eitosti u\u017e spustily jak sv\u011btov\u00e9 metropole, tak nejvy\u0161\u0161\u00ed \u00fa\u0159ady.<\/a>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/2″][vc_column_text css_animation=“none“]S chatboty lze za\u010d\u00edt kdykoliv a v jak\u00e9mkoliv m\u011b\u0159\u00edtku. Jednotliv\u00fdm \u0159e\u0161en\u00edm se meze nekladou. Poskytov\u00e1n\u00ed aktu\u00e1ln\u00edch informac\u00ed \u010di b\u011b\u017en\u011b opakovan\u00fdch t\u00e9mat nen\u00ed pro chatboty \u017e\u00e1dn\u00fdm probl\u00e9mem. Ulev\u00ed tak p\u0159et\u00ed\u017een\u00fdm kontaktn\u00edm link\u00e1m a umo\u017en\u00ed v\u011bnovat se d\u016fle\u017eit\u011bj\u0161\u00edm \u010dinnostem. Chatbot se i v prost\u00e9 stromov\u00e9 struktu\u0159e na mnohdy slo\u017eit\u00e9m webu st\u00e1v\u00e1 intuitivn\u00edm r\u00e1dcem a pomocn\u00edkem. Jednotliv\u00e1 \u0159e\u0161en\u00ed pak mohou spo\u010d\u00edvat v pomoci s registrac\u00ed na port\u00e1l ob\u010dana<\/a>, informuj\u00ed o aktu\u00e1ln\u00edch mo\u017enostech podpory<\/a> spojen\u00fdch s pandemi\u00ed COVID-19 nebo pomohou s registrac\u00ed nov\u00fdch \u010dlen\u016f<\/a>. Mo\u017enosti \u0159e\u0161en\u00ed ve Feedyou neust\u00e1le rozv\u00edj\u00edme a spole\u010dn\u011b se z\u00e1stupci ve\u0159ejn\u00fdch instituc\u00ed a technologick\u00fdch spole\u010dnost\u00ed jim d\u00e1v\u00e1me smysl v digitalizaci a automatizaci komunikace instituc\u00ed a ob\u010dan\u016f. Aktu\u00e1ln\u00ed informace s mo\u017enostmi pro ve\u0159ejn\u00fd sektor naleznete na na\u0161em webu<\/a>.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“24301″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“60px“][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=“yes“ el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/4″][vc_single_image image=“31199″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/novinky\/caste-dotazy-nechte-ai\/“][\/vc_column][vc_column width=“3\/4″][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

P\u0159enechejte \u010dast\u00e9 dotazy um\u011bl\u00e9 inteligenci<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Komunikace bez zdr\u017eov\u00e1n\u00ed? V chatu, na telefonu, ale i e-mailu v\u00e1m s odpov\u00edd\u00e1n\u00edm na dotazy pom\u016f\u017ee um\u011bl\u00e1 inteligence.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Co obn\u00e1\u0161\u00ed kompletn\u00ed a komplexn\u00ed digitalizace ve slu\u017eb\u00e1ch ve\u0159ejn\u00e9 spr\u00e1vy a jak do toho zapadaj\u00ed chat a voiceboti? <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":6,"featured_media":24304,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-24294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/24294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=24294"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/24294\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/24304"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=24294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=24294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=24294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}