{"id":27658,"date":"2022-05-05T15:00:38","date_gmt":"2022-05-05T13:00:38","guid":{"rendered":"https:\/\/feedyou.ai\/?p=27658"},"modified":"2024-08-11T20:16:30","modified_gmt":"2024-08-11T18:16:30","slug":"operator-nebo-chatbot","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/operator-nebo-chatbot\/","title":{"rendered":"Chatbot nebo oper\u00e1tor &#8211; kdo zvl\u00e1dne v\u00edce?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section el_class=&#8220;vc_section-fullwidth&#8220;][vc_row el_class=&#8220;author-top&#8220;][vc_column width=&#8220;1\/6&#8243;][vc_single_image image=&#8220;25516&#8243; img_size=&#8220;50&#215;50&#8243;][\/vc_column][vc_column width=&#8220;2\/4&#8243;][vc_column_text]<strong>Tea Navr\u00e1til \u0160imonov\u00e1<\/strong><br \/>\nB\u00fdval\u00e1 Head of Conversation Design @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<div class=\"publish-date\">5. 5. 2022<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8220;40px&#8220;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=&#8220;none&#8220;]Jak zajistit u\u017eivateli kvalitn\u00ed z\u00e1\u017eitek z&nbsp;komunikace, poskytnout mu ve\u0161ker\u00e9 informace a&nbsp;p\u00e9\u010di a&nbsp;z\u00e1rove\u0148 nezahltit sv\u00e9 oper\u00e1tory? Jednodu\u0161e! Propojte individu\u00e1ln\u00ed, lidsk\u00fd p\u0159\u00edstup odd\u011blen\u00ed z\u00e1kaznick\u00e9 podpory s&nbsp;vytrvalost\u00ed chatbota.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=&#8220;none&#8220;]<\/p>\n<h2>Slabiny se stanou v\u00fdhodami<\/h2>\n<p><strong>Chatboti a&nbsp;voiceboti maj\u00ed, stejn\u011b jako \u017eiv\u00ed oper\u00e1to\u0159i, sv\u00e9 slabiny.<\/strong> Chatbot nebo voicebot nedok\u00e1\u017ee dob\u0159e rozli\u0161it individu\u00e1ln\u00ed p\u0159\u00e1n\u00ed a&nbsp;pot\u0159eby u\u017eivatele. Tak\u00e9 vypou\u0161t\u00ed neverb\u00e1ln\u00ed nuance komunikace, jako je t\u00f3n \u0159e\u010di nebo rozpozn\u00e1 ironii \u010di sarkasmus. Tak\u00e9 m\u00e1 v\u00edce \u010di m\u00e9n\u011b omezen\u00e9 pole znalost\u00ed a&nbsp;na n\u011bkter\u00fd po\u017eadavek jednodu\u0161e nebude um\u011bt zareagovat. <strong>Lidsk\u00fd oper\u00e1tor m\u00e1 oproti tomu v\u011bt\u0161\u00ed potenci\u00e1l<\/strong>, \u017ee dok\u00e1\u017ee pokr\u00fdt \u0161ir\u0161\u00ed spektrum t\u00e9mat a&nbsp;vy\u0159e\u0161it i&nbsp;specifi\u010dt\u011bj\u0161\u00ed pot\u0159eby u\u017eivatele. <strong>Takov\u00fdch p\u0159\u00edpad\u016f ale v&nbsp;\u010dase zvl\u00e1dne vy\u0159e\u0161it m\u00e1lo.<\/strong> \u010clov\u011bk sice dok\u00e1\u017ee rozli\u0161it, v&nbsp;jak\u00e9m rozpolo\u017een\u00ed je u\u017eivatel, ale s\u00e1m taky nemus\u00ed m\u00edt n\u011bkdy den.<\/p>\n<p>Poj\u010fme ale soust\u0159edit na plusy, kter\u00e9 m\u00e1 komunikace s&nbsp;botem a&nbsp;chat nebo hovor s&nbsp;oper\u00e1torem. Uvid\u00edte, \u017ee v&nbsp;tomto slo\u017een\u00ed pov\u00fd\u0161\u00ed va\u0161i komunikaci hned o&nbsp;n\u011bkolik level\u016f. Tak schv\u00e1ln\u011b&#8230;[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=&#8220;none&#8220;]<strong>Chatbot nebo voicebot:<\/strong><\/p>\n<ul>\n<li>v\u017edy zareaguje stejn\u011b a&nbsp;nevynech\u00e1 \u017e\u00e1dnou d\u016fle\u017eitou informaci,<\/li>\n<li>dok\u00e1\u017ee odbavit nej\u010dast\u011bj\u0161\u00ed dotazy a&nbsp;o\u010dek\u00e1van\u00e9 po\u017eadavky, jako je ov\u011b\u0159en\u00ed stavu objedn\u00e1vky, zad\u00e1n\u00ed reklamace, vlo\u017een\u00ed CV nebo odesl\u00e1n\u00ed e-mailu,<\/li>\n<li>ne\u0159e\u0161\u00ed, kolik u\u017eivatel\u016f mu p\u00ed\u0161e najednou, odbav\u00ed v\u0161echny,<\/li>\n<li>odpov\u00ed klidn\u011b o&nbsp;p\u016flnoci,<\/li>\n<li>a nebude kv\u016fli tomu nep\u0159\u00edjemn\u00fd.<\/li>\n<\/ul>\n<p><strong>Specialista z\u00e1kaznick\u00e9 podpory:<\/strong><\/p>\n<ul>\n<li>v\u011bnuje u\u017eivateli tolik \u010dasu, kolik je pot\u0159eba,<\/li>\n<li>poskytuje individu\u00e1ln\u00ed p\u00e9\u010di,<\/li>\n<li>m\u016f\u017ee zapojit empatii<\/li>\n<li>a obs\u00e1hne v\u00edce t\u00e9mat a&nbsp;jejich souvislosti.<\/li>\n<\/ul>\n<p>Spojen\u00ed bota s&nbsp;\u010dlov\u011bkem se tak st\u00e1v\u00e1 nep\u0159ekonateln\u00fdm n\u00e1strojem v&nbsp;komunikaci s&nbsp;(potenci\u00e1ln\u00edmi) z\u00e1kazn\u00edky a&nbsp;klienty. Nev\u00fdhody jedn\u00e9 varianty toti\u017e spolehliv\u011b vy\u0159e\u0161\u00ed pozitiva varianty druh\u00e9.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8220;27670&#8243; img_size=&#8220;full&#8220;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=&#8220;none&#8220;]<\/p>\n<h2>Kde m\u00e1 spojen\u00ed oper\u00e1tora a&nbsp;bota smysl\u2026<\/h2>\n<p>Propojen\u00ed chatbota nebo voicebota s&nbsp;\u017eiv\u00fdm oper\u00e1torem se vyplat\u00ed v\u0161ude tam, kde o\u010dek\u00e1v\u00e1te, nebo u\u017e \u0159e\u0161\u00edte, <strong>velk\u00e9 mno\u017estv\u00ed u\u017eivatel\u016f.<\/strong> V\u011bt\u0161inou p\u0159ich\u00e1zej\u00ed s&nbsp;\u010dast\u00fdmi dotazy \u010di po\u017eadavky, ale jsou mezi nimi i&nbsp;tac\u00ed, kte\u0159\u00ed pot\u0159ebuj\u00ed pomoci s&nbsp;n\u011b\u010d\u00edm specifick\u00fdm. <strong>Chatbot tak odbav\u00ed dokola opakovan\u00e9 ot\u00e1zky.<\/strong> Taky vyfiltruje p\u0159\u00edpadn\u00e9 \u201ctrolly\u201d (u\u017eivatele, kte\u0159\u00ed jen p\u0159i\u0161li v\u00e1\u0161 chat nebo linku otestovat nebo pokl\u00e1d\u00e1n\u00ed absurdn\u00edch dotaz\u016f \u010di psan\u00ed vulgarit pova\u017euj\u00ed za skv\u011ble str\u00e1ven\u00fd \u010das) a&nbsp;<strong>na oper\u00e1tory p\u0159ed\u00e1 jen skute\u010dn\u011b relevantn\u00ed komunikaci.<\/strong> Kolegov\u00e9 ze z\u00e1kaznick\u00e9 podpory se pak mohou v\u011bnovat men\u0161\u00edmu mno\u017estv\u00ed u\u017eivatel\u016f, kte\u0159\u00ed pot\u0159ebuj\u00ed v\u00edce pozornosti. T\u00fdm oper\u00e1tor\u016f se tak m\u016f\u017ee soust\u0159edit na smyslupln\u011bj\u0161\u00ed pr\u00e1ci. <strong>U\u0161et\u0159\u00edte tak finance i&nbsp;nervy sv\u00fdch lid\u00ed.<\/strong><\/p>\n<p>Efektivita se tak zv\u00fd\u0161\u00ed v&nbsp;obou sm\u011brech komunikace &#8211; mno\u017estv\u00ed u\u017eivatel\u016f z\u00edsk\u00e1 uspokojivou odpov\u011b\u010f, a&nbsp;ti, kte\u0159\u00ed se k&nbsp;n\u00ed nedostanou s&nbsp;chatbotem \u010di voicebotem, se mohou spolehnout na \u010dlov\u011bka.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][vc_column width=&#8220;1\/6&#8243;][\/vc_column][vc_column width=&#8220;2\/3&#8243;][vc_column_text css_animation=&#8220;none&#8220;]<\/p>\n<h3 style=\"text-align: center;\">&#8222;Efektivita se zvy\u0161uje v&nbsp;obou sm\u011brech komunikace.&#8220;<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/6&#8243;][\/vc_column][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=&#8220;none&#8220;]Bot m\u016f\u017ee tak\u00e9 fungovat jako jednoduch\u00fd rozcestn\u00edk, kter\u00fd <strong>dotaz u\u017eivatele tematicky za\u0159ad\u00ed a&nbsp;p\u0159ed\u00e1 komunikaci \u010di kontakt vhodn\u00e9mu specialistovi.<\/strong> Vyu\u017eit\u00ed m\u016f\u017eeme naj\u00edt t\u0159eba u&nbsp;velk\u00fdch spole\u010dnost\u00ed, kter\u00e9 nab\u00edz\u00ed n\u011bkolik produkt\u016f &#8211; ka\u017ed\u00fd s&nbsp;vlastn\u00edm t\u00fdmem odborn\u00edk\u016f. \u0158ekn\u011bme, \u017ee jde nap\u0159\u00edklad o&nbsp;plyn, elekt\u0159inu a&nbsp;instalaci sol\u00e1rn\u00edch panel\u016f. Z\u00e1kazn\u00edk nemus\u00ed vysv\u011btlovat svoje pot\u0159eby n\u011bkolikr\u00e1t. Jednodu\u0161e nadiktuje \u010d\u00edslo smlouvy a&nbsp;z\u00e1kladn\u00ed \u00fadaje voicebotovi a&nbsp;ten ho <strong>p\u0159esm\u011bruje na prvn\u00edho voln\u00e9ho \u010dlov\u011bka, kter\u00fd mu pom\u016f\u017ee.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8220;27673&#8243; img_size=&#8220;full&#8220;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=&#8220;none&#8220;]<\/p>\n<h2>Jak to d\u011bl\u00e1me ve Feedyou<\/h2>\n<p>Um\u00edme se napojit na \u0161irok\u00e9 spektrum kan\u00e1l\u016f, kter\u00e9 podporuj\u00ed live chat nebo call centrum. Pat\u0159\u00ed mezi n\u011b <strong>Daktela, Mluvii, IPEX\/Requestor a Smartsupp.<\/strong> A d\u00e1le tak\u00e9 <strong>LinuxBox<\/strong> pro p\u0159epojen\u00ed voicebota. Samoz\u0159ejmost\u00ed je taky obl\u00edben\u00fd <strong>Facebook Messenger.<\/strong> A proto\u017ee se st\u00e1le rozv\u00edj\u00edme, m\u00e1me v pl\u00e1nu navazovat dal\u0161\u00ed spolupr\u00e1ce. Rozhodn\u011b se n\u00e1m ale nev\u00e1hejte ozvat s vlastn\u00edmi n\u00e1pady a po\u017eadavky! M\u00e1me r\u00e1di v\u00fdzvy a ud\u011bl\u00e1me 100 % pro co nejefektivn\u011bj\u0161\u00ed a nejp\u0159\u00edjemn\u011bj\u0161\u00ed komunikaci.[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8220;yes&#8220;][vc_column][vc_empty_space][vc_single_image image=&#8220;27515&#8243; img_size=&#8220;full&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><em>Feedyou virtu\u00e1ln\u00ed asistent zvl\u00e1dne i&nbsp;odhad realit! <a href=\"https:\/\/feedyou.ai\/cs\/success-stories\/next-reality\/\" target=\"_blank\" rel=\"noopener\">D\u00edky napojen\u00ed na CEMAP<\/a> (cenovou mapu nemovitost\u00ed) dostanou va\u0161i klienti z\u00e1sadn\u00ed informace bez dlouh\u00e9ho \u010dek\u00e1n\u00ed. A&nbsp;v\u011b\u0159te, \u017ee to ocen\u00ed.<\/em><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8220;vc_section-fullwidth vc_section-bg border-top&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_empty_space height=&#8220;10px&#8220;][vc_column_text]<\/p>\n<h2 class=\"h-heading-small\">P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_btn title=&#8220;Ozv\u011bte se n\u00e1m&#8220; align=&#8220;center&#8220; link=&#8220;url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||&#8220; el_class=&#8220;btn-homepage&#8220;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8220;10px&#8220;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Kvalitn\u00ed z\u00e1\u017eitek z komunikace pro u\u017eivatele a klidn\u00ed oper\u00e1to\u0159i netop\u00edc\u00ed se v mo\u0159i stejn\u00fdch dotaz\u016f? Jednodu\u0161e s pomoc\u00ed chatbota! <\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/feedyou.ai\/cs\/novinky\/operator-nebo-chatbot\/\">Zjist\u011bte v\u00edce&#8230;<\/a><\/p>\n","protected":false},"author":20,"featured_media":27667,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-27658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/27658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=27658"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/27658\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/27667"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=27658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=27658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=27658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}