{"id":28408,"date":"2022-08-22T11:07:18","date_gmt":"2022-08-22T09:07:18","guid":{"rendered":"https:\/\/feedyou.ai\/?p=28408"},"modified":"2023-01-24T12:37:53","modified_gmt":"2023-01-24T11:37:53","slug":"ipex-feedyou-omnichannel","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/ipex-feedyou-omnichannel\/","title":{"rendered":"IPEX & Feedyou: Experti na prav\u00fd omnichannel"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“25817″ img_size=“50×50″][\/vc_column][vc_column width=“2\/4″][vc_column_text]Petra Uxa<\/strong>
\nHead of Customer Care @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

22. 8. 2022<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Uzav\u00edr\u00e1me partnerstv\u00ed pouze s t\u011bmi nejlep\u0161\u00edmi v oboru, mezi kter\u00e9 pat\u0159\u00ed tak\u00e9 IPEX<\/a> <\/strong>\u2013 jeden z nejv\u011bt\u0161\u00edch poskytovatel\u016f kontaktn\u00edch center<\/strong> v  \u010cesku. D\u00edky spole\u010dn\u00fdm projekt\u016fm m\u016f\u017eeme plnit spole\u010dn\u00e9 vize: D\u011blat z\u00e1kaznickou p\u00e9\u010di jednodu\u0161\u0161\u00ed a efektivn\u011bj\u0161\u00ed<\/strong> a z\u00e1rove\u0148 d\u00edky chatbot\u016fm a voicebot\u016fm zlep\u0161ovat vztahy se z\u00e1kazn\u00edky i zam\u011bstnanci.<\/strong><\/p>\n

Dne\u0161n\u00ed z\u00e1kazn\u00edk chce odpov\u011bdi na svoje ot\u00e1zky bez \u010dek\u00e1n\u00ed.<\/strong> Je mu jedno, jestli hled\u00e1 informace na webu, Facebooku nebo kdekoliv jinde. Nez\u00e1le\u017e\u00ed mu na tom, jestli nakupuje v e-shopu nebo si ov\u011b\u0159uje ceny p\u0159\u00edmo v kamenn\u00e9 prodejn\u011b. Abyste usp\u011bli, mus\u00edte doru\u010dovat spr\u00e1vn\u00e9 informace<\/strong> v co nejkrat\u0161\u00edm \u010dase<\/strong> nez ohledu na komunika\u010dn\u00ed kan\u00e1l.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28413″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Nep\u0159ekonateln\u00e1 kombinace lidsk\u00e9ho oper\u00e1tora s virtu\u00e1ln\u00edm kolegou<\/h2>\n

\u201cS na\u0161imi z\u00e1kazn\u00edky mus\u00ed za ka\u017edou cenu komunikovat \u017eiv\u00fd oper\u00e1tor. Zakl\u00e1d\u00e1me si na osobn\u00edm p\u0159\u00edstupu. Chatbot je neosobn\u00ed a neum\u011bl by odpov\u00eddat.\u201d<\/em><\/p>\n

P\u0159esn\u011b takov\u00e9 jsou nej\u010dast\u011bj\u0161\u00ed obavy \u0159ady firem. Kv\u016fli nim se v\u0161ak \u010dasto dost\u00e1vaj\u00ed na hranu toho, co \u017eiv\u00ed oper\u00e1to\u0159i zvl\u00e1dnou nap\u0159\u00edklad b\u011bhem sez\u00f3nn\u00edho zat\u00ed\u017een\u00ed. A z\u00e1kazn\u00edci potom stejn\u011b mus\u00ed \u010dekat<\/strong>, a\u017e na n\u011b p\u0159ijde \u0159ada. P\u0159itom jde \u010dasto o ty nejjednodu\u0161\u0161\u00ed dotazy, kter\u00e9 je mo\u017en\u00e9 vy\u0159e\u0161it za p\u00e1r vte\u0159in<\/strong> jako informace o objedn\u00e1vce, reklamace, dostupnost zbo\u017e\u00ed nebo detaily o produktu.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28416″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]A\u0165 u\u017e se sv\u00fdmi z\u00e1kazn\u00edky komunikujete jakkoliv, je ide\u00e1ln\u00ed kombinace \u017eiv\u00e9ho a virtu\u00e1ln\u00edho oper\u00e1tora.<\/strong> Chatbot nebo voicebot toti\u017e nezn\u00e1 dovolenou, odpov\u00edd\u00e1 24\/7, m\u00e1 v\u017edy dobrou n\u00e1ladu, odpov\u00edd\u00e1 na des\u00edtky nebo stovky dotaz\u016f najednou, a p\u0159edev\u0161\u00edm v\u017edy zareaguje stejn\u011b a nic nevynech\u00e1. Ani robot ale nevy\u0159e\u0161\u00ed v\u0161e, proto by m\u011bl z\u00e1kazn\u00edk v\u017edy m\u00edt mo\u017enost p\u0159epojen\u00ed na \u017eiv\u00e9ho oper\u00e1tora.<\/strong> Ten m\u016f\u017ee zapojit empatii, poskytne tu pravou individu\u00e1ln\u00ed p\u00e9\u010di a m\u016f\u017ee \u0159e\u0161it slo\u017eit\u011bj\u0161\u00ed p\u0159\u00edpady.<\/strong> P\u0159e\u010dt\u011bte si, jak se na takov\u00e9 spojen\u00ed d\u00edv\u00e1me ve Feedyou.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/3″][vc_column_text css_animation=“none“]<\/p>\n

„A\u0165 u\u017e se z\u00e1kazn\u00edky komunikujete jakkoliv, ide\u00e1ln\u00ed je kombinace \u017eiv\u00e9ho a virtu\u00e1ln\u00edho oper\u00e1tora.“<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/6″][\/vc_column][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Omnichannel: d\u0159\u00edv konkuren\u010dn\u00ed v\u00fdhoda, dnes nezbytnost<\/h2>\n

Omnichannel je zakl\u00ednadlem posledn\u00edch let, p\u0159itom jde \u201epouze\u201c o to, abyste se z\u00e1kazn\u00edkem komunikovali nap\u0159\u00ed\u010d v\u0161emi dostupn\u00fdmi kan\u00e1ly<\/strong> a p\u0159itom mohli spravovat ve\u0161ker\u00e9 konverzace z jednoho prost\u0159ed\u00ed. Co to znamen\u00e1 v re\u00e1lu?<\/p>\n

Z\u00e1kazn\u00edkovi je nap\u0159\u00edklad jedno, jestli nakoup\u00ed v e-shopu nebo v kamenn\u00e9m obchod\u011b. Stejn\u011b tak storno objedn\u00e1vky m\u016f\u017ee vy\u0159\u00eddit p\u0159es svoje obl\u00edben\u00e9 soci\u00e1ln\u00ed s\u00edt\u011b – zkr\u00e1tka komunikuje z kan\u00e1lu, kter\u00fd je mu nejsympati\u010dt\u011bj\u0161\u00ed.<\/strong> D\u016fle\u017eit\u00e9 je uchov\u00e1n\u00ed informace o z\u00e1kazn\u00edkovi na jednom m\u00edst\u011b v\u010detn\u011b analytiky a n\u00e1sledn\u00e1 segmentace v\u0161ech dostupn\u00fdch dat. Pr\u00e1v\u011b ta jsou toti\u017e nezbytn\u00e1 pro lep\u0161\u00ed vyu\u017eit\u00ed n\u00e1klad\u016f a dal\u0161\u00ed rozvoj kter\u00e9koliv firmy.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28429″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Partnerstv\u00ed Feedyou a IPEX v praxi<\/h2>\n

IPEX je jedn\u00edm z nejv\u011bt\u0161\u00edch poskytovatel\u016f kontaktn\u00edch center v \u010cesku a jeho dom\u00e9nou jsou robustn\u00ed \u0159e\u0161en\u00ed. Z\u00edskan\u00e1 data z komunikace, a je jedno, zda jde o e-mail, telefon\u00e1t nebo koment\u00e1\u0159 na Facebooku, p\u0159i\u0159ad\u00ed ke konkr\u00e9tn\u00edmu u\u017eivateli. Nav\u00edc zaji\u0161\u0165uje mo\u017enost okam\u017eit\u00e9ho p\u0159epojen\u00ed<\/strong> na \u017eiv\u00e9ho oper\u00e1tora. S Feedyou k tomu p\u0159id\u00e1v\u00e1me dokonalou znalost chatbot\u016f a voicebot\u016f,<\/strong> konverza\u010dn\u00edho designu, integrace na r\u016fzn\u00e9 intern\u00ed syst\u00e9my. Tato ov\u011b\u0159en\u00e1 spolupr\u00e1ce funguje nap\u0159\u00edklad u Direct Poji\u0161\u0165ovny<\/strong> nebo na webu Avenberg.cz.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=“yes“][vc_column][vc_empty_space][vc_single_image image=“27515″ img_size=“full“][vc_column_text]<\/p>\n

Feedyou virtu\u00e1ln\u00ed asistent zvl\u00e1dne i odhad realit! D\u00edky napojen\u00ed na CEMAP<\/a> (cenovou mapu nemovitost\u00ed) dostanou va\u0161i klienti z\u00e1sadn\u00ed informace bez dlouh\u00e9ho \u010dek\u00e1n\u00ed. A v\u011b\u0159te, \u017ee to ocen\u00ed.<\/em><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Uzav\u00edr\u00e1me partnerstv\u00ed pouze s t\u011bmi nejlep\u0161\u00edmi v oboru, mezi kter\u00e9 pat\u0159\u00ed tak\u00e9 IPEX \u2013 jeden z nejv\u011bt\u0161\u00edch poskytovatel\u016f kontaktn\u00edch center v \u010cesku. <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":28596,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-28408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/28408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=28408"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/28408\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/28596"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=28408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=28408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=28408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}