{"id":28892,"date":"2022-09-10T11:50:57","date_gmt":"2022-09-10T09:50:57","guid":{"rendered":"https:\/\/feedyou.ai\/?p=28892"},"modified":"2023-09-12T10:02:11","modified_gmt":"2023-09-12T08:02:11","slug":"feedyou-hr-days-2022","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/feedyou-hr-days-2022\/","title":{"rendered":"Co zazn\u011blo na Feedyou HR Days 2022"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“25516″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Tea Navr\u00e1til \u0160imonov\u00e1<\/strong>
\nB\u00fdval\u00e1 Head of Conversation Design @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

10. 9. 2022<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Jak se posunuly firemn\u00ed hodnoty? Pro\u010d zam\u011bstnanci rad\u011bji chatuj\u00ed? Jak vdechnout chatbotovi du\u0161i? Co v\u0161e chatboti um\u00ed a co je je\u0161t\u011b nau\u010d\u00edme? Jak\u00e9 \u00fasp\u011bchy za sebou m\u00e1 chatbot Max? Jak\u00fdm zp\u016fsobem Microsoft ochr\u00e1n\u00ed data? M\u016f\u017eete si sami postavit chatbota? Na v\u0161echny ot\u00e1zky jsme na\u0161li odpov\u011b\u010f na Feedyou HR Days 2022. Odpoledne nabit\u00e9 inspirac\u00ed pro vyu\u017eit\u00ed virtu\u00e1ln\u00edch asistent\u016f v HR je za n\u00e1mi a mrz\u00ed n\u00e1s, pokud jste se k n\u00e1m nemohli p\u0159idat. Aby v\u00e1m ale nic neuteklo, p\u0159ipravili jsme souhrn toho nejz\u00e1sadn\u011bj\u0161\u00edho, co na Feedyou HR Days 2022 zazn\u011blo.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Nikdy to nebylo o hodnot\u00e1ch v\u00edc ne\u017e te\u010f<\/h2>\n

Petr Skondrojanis z port\u00e1lu Cocuma<\/strong>, kter\u00fd konferenci otev\u0159el, stoj\u00ed tak\u00e9 za projekty jako Culture Rocks<\/a> a Culture Jockey<\/a>. Ve sv\u00e9 p\u0159edn\u00e1\u0161ce se zam\u011b\u0159il na vztahy, komunikaci a hodnoty ve firm\u00e1ch. Zd\u016fraznil, \u017ee \u201enikdy to nebylo o hodnot\u00e1ch tolik jako te\u010f\u201d<\/strong>. B\u011bhem pandemie covidu pro\u0161el n\u00e1borov\u00fd proces z\u00e1sadn\u00ed zm\u011bnou, a hodnoty ve firm\u011b se v\u00fdrazn\u011b posunuly. Od trend\u016f roku 2019, kter\u00fdmi byla nap\u0159\u00edklad prevence sexu\u00e1ln\u00edho obt\u011b\u017eov\u00e1n\u00ed na pracovi\u0161ti, flexibiln\u00ed pracovn\u00ed doba nebo d\u016fraz na work-life balance, se fokus v roce 2022 p\u0159esouv\u00e1 na vztahy, komunikaci a pracovn\u00ed prost\u0159ed\u00ed<\/strong>, kter\u00e9 je podle Petra \u017eiv\u00fdm ekosyst\u00e9mem. Budoucnost pak le\u017e\u00ed v budov\u00e1n\u00ed komunity, autonomn\u00edch t\u00fdmech a experience managementu.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28900″ img_size=“full“][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Chatbot & voicebot jako pr\u016fvodce \u017eivotem ve firm\u011b<\/h2>\n

CEO Feedyou Vojt\u011bch Dlouh\u00fd<\/strong> p\u0159edstavil zp\u016fsob, jak\u00fdm u\u017eivatel\u00e9 \u2013\u2060 a\u0165 u\u017e potenci\u00e1ln\u00ed, nov\u00ed nebo st\u00e1vaj\u00edc\u00ed zam\u011bstnanci \u2013\u2060 nej\u010dast\u011bji a nejrad\u011bji komunikuj\u00ed s HR. Zam\u011bstnanci si se sv\u00fdm personalistou r\u00e1di chatuj\u00ed<\/strong>, proto\u017ee je to pro n\u011b zkr\u00e1tka pohodln\u011bj\u0161\u00ed, mohou sn\u00e1ze sd\u00edlet dokumenty a dal\u0161\u00ed soubory a tak\u00e9 proto\u017ee dostanou odpov\u011b\u010f rychleji ne\u017e v p\u0159\u00edpad\u011b e-mailu. C\u00edlem v\u0161ak<\/strong> nen\u00ed p\u0159ev\u00e9st ve\u0161kerou komunikaci od personalist\u016f do re\u017eie bot\u016f<\/strong>, ale automatizovat ty procesy a komunika\u010dn\u00ed sc\u00e9n\u00e1\u0159e, kter\u00e9 se \u010dasto opakuj\u00ed. Personalist\u00e9 tak mohou svoji pozornost a \u010das v\u011bnovat situac\u00edm, kter\u00e9 vy\u017eaduj\u00ed osobn\u00ed p\u0159\u00edstup. Chatboti a voiceboti mohou u\u0161et\u0159it pr\u00e1ci i \u010das<\/strong> v podstat\u011b v pr\u016fb\u011bhu cel\u00e9ho \u017eivotn\u00edho cyklu<\/strong>, kter\u00fd zam\u011bstnanec ve firm\u011b absolvuje, a to od n\u00e1boru a pre-boardingu, p\u0159es onboarding a intern\u00ed helpdesk a\u017e k fin\u00e1ln\u00edmu offboardingu.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/3″][vc_column_text css_animation=“none“]<\/p>\n

„Na\u0161\u00edm c\u00edlem nen\u00ed p\u0159ev\u00e9st ve\u0161kerou komunikaci od personalist\u016f do re\u017eie bot\u016f, ale automatizovat procesy a komunika\u010dn\u00ed sc\u00e9n\u00e1\u0159e, kter\u00e9 se \u010dasto opakuj\u00ed.“<\/h3>\n

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Roboti ano, robotick\u00e1 komunikace rozhodn\u011b ne<\/h2>\n

Tereza Navr\u00e1til \u0160imonov\u00e1, Head of Conversation Design ve Feedyou<\/strong>, popsala proces v\u00fdroby chatbota \u0161it\u00e9ho na m\u00edru, a to od prvn\u00ed sch\u016fzky, p\u0159i kter\u00e9 se v\u0161e pl\u00e1nuje, p\u0159\u00edpravy prototypu, kter\u00fd se pe\u010dliv\u011b testuje, a\u017e po spu\u0161t\u011bn\u00ed unik\u00e1tn\u00edho chatbota nebo voicebota. Za ka\u017ed\u00fdm chatbotem je tak\u00e9 kus kreativn\u00ed pr\u00e1ce<\/strong>, proto druh\u00e1 \u010d\u00e1st prezentace pat\u0159ila konverza\u010dn\u00edmu designu, co\u017e je obor v \u010cesku zat\u00edm velice m\u00e1lo popsan\u00fd. Jedn\u00e1 se v podstat\u011b o pot\u0159ebu vdechnout virtu\u00e1ln\u00edmu asistentovi du\u0161i. Ve Feedyou se sna\u017e\u00edme doru\u010dit takov\u00e9 \u0159e\u0161en\u00ed, kter\u00e9 bude p\u0159esn\u011b odpov\u00eddat va\u0161emu stylu komunikace<\/strong>, hodnot\u00e1m va\u0161\u00ed firmy a bude vyhovovat c\u00edl\u016fm firmy i u\u017eivatel\u016fm, kte\u0159\u00ed budou m\u00edt z komunikace p\u0159\u00edjemn\u00fd z\u00e1\u017eitek. Sou\u010d\u00e1st\u00ed na\u0161\u00ed pr\u00e1ce je proto d\u016fkladn\u00e1 anyl\u00fdza, p\u0159\u00edprava a konzultace<\/strong>, abychom p\u0159esn\u011b v\u011bd\u011bli, jak\u00e9ho virtu\u00e1ln\u00edho asistenta pro v\u00e1s m\u00e1me stvo\u0159it.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28903″ img_size=“full“][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Vypu\u0161t\u011bn\u00edm do sv\u011bta nekon\u010d\u00edme<\/h2>\n

Spu\u0161t\u011bn\u00edm virtu\u00e1ln\u00edho asistenta ale na\u0161e pr\u00e1ce nekon\u010d\u00ed.<\/strong> Zat\u00edmco on ne\u00fanavn\u011b odv\u00e1d\u00ed svou pr\u00e1ci, n\u00e1\u0161 t\u00fdm s n\u00edm d\u00e1l pracuje a vylep\u0161uje ho. Na konkr\u00e9tn\u00edch use casech Vojt\u011bch Dlouh\u00fd uk\u00e1zal, jak lze \u0159e\u0161en\u00ed d\u00e1l rozv\u00edjet a co p\u0159in\u00e1\u0161\u00ed za v\u00fdsledky. Chatboti u\u017e mnoh\u00e9 um\u00ed. Krom\u011b toho, \u017ee jsou realisti\u010dt\u00ed a jsou schopni zvl\u00e1dnout tis\u00edce konverzac\u00ed denn\u011b<\/strong>, jsou tak\u00e9 dostupn\u00ed na r\u016fzn\u00fdch kan\u00e1lech, a to 24\/7, hrav\u011b si porad\u00ed s v\u00edce jazyky, posb\u00edraj\u00ed od respondent\u016f kontaktn\u00ed informace a pot\u0159ebn\u00e9 osobn\u00ed \u00fadaje a umo\u017en\u00ed jim tak\u00e9 nap\u0159\u00edklad nahr\u00e1t dokumenty a soubory. Do budoucna s nimi ale m\u00e1me dal\u0161\u00ed pl\u00e1ny. Chceme nap\u0159\u00edklad, aby um\u011bli od u\u017eivatele z\u00edskat \u010d\u00edslo \u00fa\u010dtu<\/strong> nebo mu umo\u017enili se elektronicky podepsat.<\/strong> Vojt\u011bch taky p\u0159edstavil mo\u017enosti NLP model\u016f, tedy AI technologie, kter\u00e1 nejl\u00e9pe simuluje skute\u010dnou konverzaci. Chatbota tak nezasko\u010d\u00ed ot\u00e1zky jako: \u201eKolik dostanu zaplaceno?\u201d nebo \u201eKdy mohu nastoupit?\u201d Nezapomn\u011bli jsme ale ani na voiceboty<\/strong>, kte\u0159\u00ed jsou moment\u00e1ln\u00edm trendem v automatizovan\u00e9 komunikaci a tak\u00e9 se neust\u00e1le rozv\u00edjej\u00ed a nab\u00edzej\u00ed nov\u00e9 mo\u017enosti.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Microsoft pro bezpe\u010dnost i jako podpora pro va\u0161e projekty<\/h2>\n

Filip \u0158eho\u0159\u00edk<\/strong> a<\/strong> Vladim\u00edra \u010cin\u010durov\u00e1 z Microsoft<\/strong> si blok rozd\u011blili na dv\u011b velmi zaj\u00edmav\u00e1 t\u00e9mata. Filip p\u0159edstavil problematiku \u0161k\u00e1lov\u00e1n\u00ed \u0159e\u0161en\u00ed. Zam\u011b\u0159il se hlavn\u011b na bezpe\u010dnost a ochranu dat a tak\u00e9 nast\u00ednil, co znamen\u00e1 pro klienty spolupr\u00e1ce Feedyou s Microsoftem. Mezi v\u00fdhody pat\u0159\u00ed vysok\u00e1 \u0161k\u00e1lovatelnost, \u0161ifrov\u00e1n\u00ed osobn\u00edch dat<\/strong> a tedy jejich maxim\u00e1ln\u00ed zabezpe\u010den\u00ed, a to cel\u00e9 v souladu s GDPR, \u0161irok\u00e1 paleta n\u00e1stroj\u016f a tak\u00e9 Microsoft experti, kte\u0159\u00ed jsou k dispozici a p\u0159ipraveni \u0159e\u0161it p\u0159\u00edpadn\u00e9 probl\u00e9my.<\/p>\n

Vladim\u00edra prezentovala partnersk\u00e9 programy Microsoft<\/strong>, do kter\u00fdch je mo\u017en\u00e9 se zapojit. Jsou jimi Microsoft for Startups \u2013\u2060 program ur\u010den\u00fd pro podporu B2B startup\u016f od f\u00e1ze n\u00e1padu a\u017e po exit, ECIF program, kter\u00fd umo\u017e\u0148uje financovat zaj\u00edmav\u00e9, inovativn\u00ed projekty. A v neposledn\u00ed \u0159ad\u011b je mo\u017en\u00e9 nav\u00e1zat obchodn\u00ed spolupr\u00e1ci, jakou m\u00e1 s Microsoftem pr\u00e1v\u011b Feedyou. MS technicky validuje na\u0161e \u0159e\u0161en\u00ed a pom\u00e1h\u00e1 n\u00e1m v jeho komplexnosti.<\/strong> Mimochodem, financov\u00e1n\u00ed ECIF m\u016f\u017eete pro tvorbu virtu\u00e1ln\u00edch asistent\u016f vyu\u017e\u00edt i vy.<\/strong> V\u00fdhody programu jsme popsali v samostatn\u00e9m \u010dl\u00e1nku<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/3″][vc_column_text css_animation=“none“]<\/p>\n

„Spolupr\u00e1ce Feedyou & Microsoft p\u0159in\u00e1\u0161\u00ed vysokou \u0161k\u00e1lovatelnost, \u0161ifrov\u00e1n\u00ed osobn\u00edch dat a tedy jejich maxim\u00e1ln\u00ed zabezpe\u010den\u00ed, a to cel\u00e9 v souladu s GDPR.“<\/h3>\n

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Chatbot Max v s\u00edti l\u00e9k\u00e1ren<\/h2>\n

HR Director Dr.Max\/ViaPharma Ivan Baranec<\/strong> mluvil o spolupr\u00e1ci Feedyou a Dr.Max. Chatbot Max se star\u00e1 o n\u00e1bor nov\u00fdch farmaceutick\u00fdch pracovn\u00edk\u016f<\/strong>, kte\u0159\u00ed jsou specifickou skupinou potenci\u00e1ln\u00edch zam\u011bstnanc\u016f. Jedn\u00e1 se o vysoce vzd\u011blan\u00e9 kandid\u00e1ty, kter\u00fdch je na trhu pr\u00e1ce nedostatek a jejich n\u00e1bor m\u016f\u017ee trvat i n\u011bkolik m\u011bs\u00edc\u016f. Max je schopn\u00fd jim uk\u00e1zat personalizovan\u00e9 nab\u00eddky<\/strong> a nab\u00eddnout nejlep\u0161\u00ed mo\u017enou spolupr\u00e1ci. D\u00edky Maxovi HR odd\u011blen\u00ed od roku 2018 z\u00edskalo 721 uchaze\u010d\u016f se z\u00e1jmem o pohovor<\/strong>. Tak\u00e9 odbavil dotazy, z nich\u017e 47 % p\u0159i\u0161lo mimo pracovn\u00ed dobu. Ivan Baranec tak\u00e9 poodkryl v\u00fdhled do budoucnosti spolupr\u00e1ce, v r\u00e1mci kter\u00e9 pro spole\u010dnost p\u0159ipravujeme unik\u00e1tn\u00ed pre-boardingov\u00e9 \u0159e\u0161en\u00ed<\/strong>, kter\u00e9 nov\u00e9 zam\u011bstnance provede nejen cel\u00fdm procesem, ale bude je upom\u00ednat na nespln\u011bn\u00e9 n\u00e1le\u017eitosti a bude pro n\u011b spolehliv\u00fdm partnerem po celou dobu n\u00e1stupu.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28915″ img_size=“full“][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Vezm\u011bte tvorbu do vlastn\u00edch rukou<\/h2>\n

Franti\u0161ek Proch\u00e1zka <\/strong>m\u00e1 ve Feedyou na starosti produkt a uk\u00e1zal v\u0161e v\u00fd\u0161e popsan\u00e9 v praxi. Na uk\u00e1zce chatbota p\u0159edstavil, jak funguje na\u0161e Feedyou Platform<\/a>. D\u00edky n\u00ed si m\u016f\u017eete virtu\u00e1ln\u00edho asistenta postavit sami dle sv\u00fdch p\u0159edstav<\/strong>. Franti\u0161ek provedl v\u0161echny poslucha\u010de Designerem, ve kter\u00e9m se chatbot tvo\u0159\u00ed, a vysv\u011btlil, jak p\u0159i stavb\u011b postupovat. Rovnou taky prezentoval \u0161irok\u00e9 mo\u017enosti, kter\u00e9 na\u0161e platforma nab\u00edz\u00ed,<\/strong> a technologii, kter\u00e1 za cel\u00fdm fungov\u00e1n\u00edm stoj\u00ed. D\u00edky Feedyou Platform toti\u017e z\u00edsk\u00e1v\u00e1te p\u0159\u00edstup k origin\u00e1ln\u00edmu n\u00e1stroji, kter\u00fd v\u00e1m umo\u017en\u00ed pracovat s um\u011blou inteligenc\u00ed<\/strong> \u2013\u2060 NLP modelem, konverza\u010dn\u00edm stromem, a poskytne v\u00e1m rovnou i analytiku. A co je nejd\u016fle\u017eit\u011bj\u0161\u00ed, pracovat s n\u00edm m\u016f\u017ee opravdu ka\u017ed\u00fd.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“28912″ img_size=“full“][vc_empty_space][\/vc_column][\/vc_row][vc_row disable_element=“yes“][vc_column width=“1\/2″][vc_single_image image=“28918″ img_size=“full“][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“28921″ img_size=“full“][\/vc_column][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Tak jdeme na to! Spole\u010dn\u011b!<\/h2>\n

Konferenci uzav\u0159el Vojt\u011bch Dlouh\u00fd, kter\u00fd shrnul nosn\u00e9 my\u0161lenky:<\/p>\n