{"id":29145,"date":"2022-12-19T10:22:50","date_gmt":"2022-12-19T09:22:50","guid":{"rendered":"https:\/\/feedyou.ai\/?p=29145"},"modified":"2024-08-11T20:09:19","modified_gmt":"2024-08-11T18:09:19","slug":"stribrny-chatbot-skoda-auto","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/stribrny-chatbot-skoda-auto\/","title":{"rendered":"IEA 2022 – 2. m\u00edsto pro \u0160KODA AUTO"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“29149″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Kate\u0159ina Kopeck\u00e1<\/strong>
\nMarketing Manager @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

19. 12. 2022<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]V Praze prob\u011bhlo slavnostn\u00ed vyhl\u00e1\u0161en\u00ed nejv\u00fdznamn\u011bj\u0161\u00ed \u010desk\u00e9 sout\u011b\u017ee efektivity digit\u00e1ln\u00edch projekt\u016f \u2013 Internet Effectiveness Awards.<\/strong> Do fin\u00e1lov\u00e9 trojky v kategorii Automotive, dopravn\u00ed slu\u017eby a logistika<\/strong> se probojoval n\u00e1\u0161 Cognitive assistant 2.0<\/strong> pro efektivn\u00ed preboarding nov\u00fdch zam\u011bstnanc\u016f ve \u0160KODA AUTO a obsadil druhou p\u0159\u00ed\u010dku. \ud83e\udd48<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Pl\u00e1cli jste si, hur\u00e1! A te\u010f ta hromada dokumentace p\u0159ed n\u00e1stupem… Bejv\u00e1valo!<\/h2>\n

Preboarding je proces, kter\u00fd se odehr\u00e1v\u00e1 od doby, kdy si s kandid\u00e1tem pl\u00e1cnete na n\u00e1stup, do jeho prvn\u00edho pracovn\u00edho dne. A v\u0161ichni v\u00edme, jak je tenhle proces \u010dasov\u011b n\u00e1ro\u010dn\u00fd<\/strong> a kolik dokument\u016f a osobn\u00edch informac\u00ed o zam\u011bstnanc\u00edch sem a tam projde. Ve \u0160KODA AUTO se n\u00e1m v\u0161ak poda\u0159ilo tento proces o\u017eivit a hlavn\u011b zjednodu\u0161it<\/strong> ob\u011bma stran\u00e1m d\u00edky virtu\u00e1ln\u00edmu asistentovi, kter\u00fd ve\u0161ker\u00e9 osobn\u00ed informace, dokumenty a doklady nutn\u00e9 k n\u00e1stupu do spole\u010dnosti shroma\u017e\u010fuje<\/strong> v souladu s GDPR.<\/p>\n

Asistent zvl\u00e1dne ve\u0161kerou pot\u0159ebnou komunikaci v\u010detn\u011b cizojazy\u010dn\u00fdch uchaze\u010d\u016f a v\u0161echna data tak\u00e9 kontroluje, aby nedo\u0161lo k z\u00e1m\u011bn\u011b nebo zbyte\u010dn\u00fdm chyb\u00e1m. V\u0161e n\u00e1sledn\u011b propisuje do person\u00e1ln\u00edho syst\u00e9mu <\/strong>KOMPAS (SAP Success Factors), na z\u00e1klad\u011b kter\u00fdch m\u016f\u017ee personalista vystavit pracovn\u00ed smlouvu. Z\u00e1rove\u0148 data ukl\u00e1d\u00e1 do soukrom\u00e9ho zabezpe\u010den\u00e9ho Microsoft Azure Cloud<\/strong> \u0160KODA AUTO, kter\u00e9 jsou n\u00e1sledn\u011b vyu\u017eity pro report Power BI<\/strong>, jen\u017e umo\u017e\u0148uje dostate\u010dn\u011b pracovat s jejich kvalitou a identifikovat jak\u00fdkoliv probl\u00e9m. V neposledn\u00ed \u0159ad\u011b chatbot kandid\u00e1tovi p\u0159ibl\u00ed\u017e\u00ed dal\u0161\u00ed kroky v jeho n\u00e1sledn\u00e9m onboardingu. A voil\u00e1, ob\u011b strany jsou p\u0159ipraven\u00e9 na n\u00e1stupn\u00ed den. Virtu\u00e1ln\u00ed asistent je nyn\u00ed ned\u00edlnou sou\u010d\u00e1st\u00ed n\u00e1stup\u016f<\/strong> prim\u00e1rn\u011b v\u00fdrobn\u00edch pozic tzv. modr\u00fdch l\u00edme\u010dk\u016f.[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=“yes“][vc_column][vc_empty_space][vc_single_image image=“27515″ img_size=“full“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_single_image image=“27934″ img_size=“full“ el_class=“img-margin“][vc_column_text]<\/p>\n

Celou p\u0159\u00edpadovou studii \u0160KODA AUTO si m\u016f\u017eete p\u0159e\u010d\u00edst zde<\/a>.<\/i><\/p>\n

[\/vc_column_text][vc_empty_space][vc_raw_html]JTNDc3R5bGUlM0UlMEEuaW1nLW1hcmdpbiUyMCU3QiUwQSUyMCUyMCUyMCUyMG1hcmdpbi1ib3R0b20lM0ElMjAxMHB4JTNCJTBBJTdEJTBBJTNDJTJGc3R5bGUlM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Co n\u00e1m z\u00edskalo st\u0159\u00edbro?<\/h2>\n

Odborn\u00e1 porota sout\u011b\u017ee IEA z \u0159ad manager\u016f \u00fasp\u011b\u0161n\u00fdch online projekt\u016f, novin\u00e1\u0159\u016f z odborn\u00fdch m\u00e9di\u00ed a odborn\u00edk\u016f z akademick\u00e9 oblasti posuzuje efektivitu p\u0159ihl\u00e1\u0161en\u00fdch projekt\u016f na z\u00e1klad\u011b jasn\u011b m\u011b\u0159iteln\u00fdch \u010d\u00edsel nebo spln\u011bn\u00ed stanoven\u00fdch c\u00edl\u016f.<\/strong> M\u011b\u0159\u00edtkem je tedy p\u0159esn\u00e9 a \u010d\u00edseln\u00e9 vyj\u00e1d\u0159en\u00ed efektivity: ROI (return of investment), KP (konverzn\u00ed pom\u011br), PNO (pod\u00edl n\u00e1klad\u016f na obratu) nebo ROAS (return on advertising spend) \u010di jin\u00e9.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Hranici \u00fasp\u011b\u0161nosti virtu\u00e1ln\u00edho asistenta jsme nastavili na 90 % (nov\u00fdch zam\u011bstnanc\u016f se \u00fasp\u011b\u0161n\u011b preboarduje p\u0159es virtu\u00e1ln\u00edho asistenta). V sou\u010dasn\u00e9 dob\u011b jsme na \u00fasp\u011b\u0161nosti 95 %.<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][vc_column_text css_animation=“none“]<\/p>\n

Hlavn\u00ed \u00faspora<\/h3>\n

\u2705 Nahradili jsme ze 100 %<\/strong> n\u00e1stupn\u00ed pap\u00edrov\u00e9 dotazn\u00edky<\/p>\n

\u2705 Proces n\u00e1stupu nov\u00e9ho zam\u011bstnance jsme 3x zrychlili<\/strong><\/p>\n

V minulosti zam\u011bstnanec fyzicky vypl\u0148oval pap\u00edrov\u00e9 formul\u00e1\u0159e v\u00edce ne\u017e 40 minut, dnes po n\u011bm \u017e\u00e1d\u00e1me 10 min na vypln\u011bn\u00ed osobn\u00edch dotazn\u00edk\u016f prost\u0159ednictv\u00edm virtu\u00e1ln\u00edho asistenta. Z\u00e1rove\u0148 odpadlo n\u011bkolikan\u00e1sobn\u00e9 manu\u00e1ln\u00ed zad\u00e1v\u00e1n\u00ed a p\u0159episov\u00e1n\u00ed dat do syst\u00e9mu ze strany n\u00e1bor\u00e1\u0159e i personalisty.[\/vc_column_text][vc_empty_space height=“25px“][vc_column_text css_animation=“none“]<\/p>\n

Dal\u0161\u00ed benefity<\/h3>\n

\u2705 Virtu\u00e1ln\u00ed asistent se star\u00e1 o preboarding 24\/7<\/strong> a nebere si volno<\/p>\n

\u2705 Je dostupn\u00fd i na za\u0159\u00edzen\u00edch zam\u011bstnance<\/strong>, tak\u017ee mu \u0161et\u0159\u00edme cestu do administrativn\u00edch center<\/p>\n

\u2705 Data jsou k dispozici okam\u017eit\u011b<\/strong> a v\u00fdstup je konzistentn\u00ed a korektn\u00ed<\/strong><\/p>\n

\u2705 \u0158e\u0161en\u00ed je pln\u011b zabezpe\u010den\u00e9<\/strong> v r\u00e1mci soukrom\u00e9ho Microsoft Azure Cloud \u0160KODA AUTO<\/p>\n

\u2705 Data jsou po n\u00e1stupu anonymizovan\u00e1 v souladu s GDPR<\/strong><\/p>\n

\u2705 Datab\u00e1zi nastupuj\u00edc\u00edch zam\u011bstnanc\u016f a kontrolu kvality osobn\u00edch dat zaji\u0161\u0165uje reporting  v PowerBi<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][vc_column_text css_animation=“none“]<\/p>\n

Na jak\u00e9 v\u00fdsledky m\u016f\u017eeme b\u00fdt py\u0161n\u00ed<\/h3>\n

\ud83d\udc49 76 % \u00fasp\u011b\u0161n\u00fdch vypln\u011bn\u00ed<\/strong> chatbota p\u0159i nasazen\u00ed v roce 2020<\/p>\n

\ud83d\udc49 95 % \u00fasp\u011b\u0161n\u00fdch vypln\u011bn\u00ed<\/strong> chatbota od ledna 2021 do sou\u010dasnosti<\/p>\n

\ud83d\udc49 2 363<\/b> zam\u011bstnanc\u016f <\/strong>obslou\u017eeno chatbotem od ledna 2021 do sou\u010dasnosti<\/p>\n

\ud83d\udc49 V\u011bt\u0161ina zam\u011bstnanc\u016f<\/strong> komunikovala s virtu\u00e1ln\u00edm asistentem na vlastn\u00edm za\u0159\u00edzen\u00ed<\/strong> (mobiln\u00ed telefon \u010di po\u010d\u00edta\u010d)[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“29172″ img_size=“full“][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]„Ve spole\u010dnosti \u0160KODA AUTO a.s. n\u00e1s \u010dekaly v souvislosti s novou HR strategi\u00ed a nasazen\u00edm nov\u00e9ho HR syst\u00e9mu KOMPAS (SAP Success Factors) velk\u00e9 v\u00fdzvy v podob\u011b digit\u00e1ln\u00ed transformace dosavadn\u00edch proces\u016f. Ve spolupr\u00e1ci s kolegy z Feedyou se n\u00e1m poda\u0159ilo d\u00edky na\u0161emu virtu\u00e1ln\u00edmu asistentovi zefektivnit preboardingov\u00fd proces n\u00e1stupu do spole\u010dnosti \u0160KODA AUTO, zejm\u00e9na na d\u011blnick\u00e9 pozice, a je na\u0161im cenn\u00fdm a plnohodnotn\u00fdm pomocn\u00edkem. V\u011b\u0159\u00edm, \u017ee dan\u00e9 \u0159e\u0161en\u00ed m\u016f\u017ee b\u00fdt inspirac\u00ed \u2013 nenechte se odradit komplexitou a slo\u017eitost\u00ed proces\u016f, bu\u010fte otev\u0159en\u00ed a jd\u011bte efektivit\u011b naproti, v\u0161e je mo\u017en\u00e9.“<\/em><\/p>\n

\u2013 Monika Pohlov\u00e1, produktov\u00fd vlastn\u00edk a zadavatel \u0159e\u0161en\u00ed @ \u0160KODA AUTO<\/b>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row disable_element=“yes“][vc_column][vc_empty_space][\/vc_column][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/3″][vc_column_text css_animation=“none“]<\/p>\n

„Pro v\u0161echny jazyky sta\u010d\u00ed pouze jeden bot. A p\u0159id\u00e1vat m\u016f\u017eete postupn\u011b.“<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/6″][\/vc_column][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row disable_element=“yes“ el_class=“border-top li_fix author“][vc_column][vc_empty_space height=“70px“][\/vc_column][vc_column width=“1\/6″][vc_single_image image=“25817″ img_size=“80×80″ css_animation=“none“][\/vc_column][vc_column width=“5\/6″][vc_column_text css_animation=“none“]<\/p>\n

Petra Uxa<\/h3>\n

Head of Customer Care @ Feedyou<\/span><\/p>\n

P\u00e9\u0165a m\u00e1 v mal\u00edku v\u0161echny klienty a se sv\u00fdm t\u00fdmem pracuje dnem i noc\u00ed na tom, aby se jim u n\u00e1s l\u00edbilo. P\u0159em\u00fd\u0161l\u00edte, jak by v\u00e1m chatboti a voiceboti mohli uleh\u010dit \u017eivot? V tom p\u0159\u00edpad\u011b je P\u00e9\u0165a p\u0159esn\u011b ten \u010dlov\u011bk, kter\u00fd s v\u00e1mi najde tu spr\u00e1vnou cestu[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/4″][vc_single_image image=“29165″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/success-stories\/skoda-auto\/“][\/vc_column][vc_column width=“3\/4″][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

P\u0159\u00edpadov\u00e1 studie \u0160KODA AUTO<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Cel\u00fd preboarding zam\u011bstnanc\u016f \u00fasp\u011b\u0161n\u011b zjednodu\u0161il n\u00e1\u0161 chatbot, kter\u00fd shroma\u017e\u010fuje informace, dokumenty a tvo\u0159\u00ed z\u00e1klad pro smlouvy s nov\u00fdmi zam\u011bstnanci.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Spole\u010dn\u011b se \u0160KODA AUTO si z Internet Effectiveness Awards 2022 odv\u00e1\u017e\u00edme 2. m\u00edsto v kategorii Automotive, dopravn\u00ed slu\u017eby a logistika. <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":29155,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-29145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/29145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=29145"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/29145\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/29155"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=29145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=29145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=29145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}