{"id":30639,"date":"2023-05-19T11:00:28","date_gmt":"2023-05-19T09:00:28","guid":{"rendered":"https:\/\/feedyou.ai\/?p=30639"},"modified":"2023-06-02T08:15:24","modified_gmt":"2023-06-02T06:15:24","slug":"caste-dotazy-nechte-ai","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/caste-dotazy-nechte-ai\/","title":{"rendered":"P\u0159enechejte \u010dast\u00e9 dotazy um\u011bl\u00e9 inteligenci"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“29149″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Kate\u0159ina Kopeck\u00e1<\/strong>
\nMarketing Manager @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

19. 5. 2023<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]P\u0159edstavte si, \u017ee v\u00e1m chod\u00ed stovky nebo dokonce tis\u00edce zpr\u00e1v \u010di e-mail\u016f m\u011bs\u00ed\u010dn\u011b.<\/strong> Telefony zvon\u00ed a nen\u00ed tomu konec. Mohou to b\u00fdt dotazy z\u00e1kazn\u00edk\u016f, kandid\u00e1t\u016f, zam\u011bstnanc\u016f nebo dodavatel\u016f. I velk\u00e9 t\u00fdmy stoj\u00ed spoustu \u00fasil\u00ed je v\u0161echny zpracovat. A co teprve, kdy\u017e nastane ne\u010dekan\u00e1 krize v podob\u011b ob\u0159\u00edho zdra\u017eov\u00e1n\u00ed nebo pandemie? Va\u0161i zam\u011bstnanci nest\u00edhaj\u00ed a u\u017eivatel na druh\u00e9 stran\u011b si p\u011bkn\u011b po\u010dk\u00e1.<\/strong> A to je p\u0159esn\u011b ten moment, kdy s\u00e1hnout po automatizaci<\/strong> a nechat \u010d\u00e1st pr\u00e1ce na chatbotech a voicebotech.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Ty sam\u00e9 dotazy znovu a znovu… Skon\u010d\u00ed to n\u011bkdy?<\/h2>\n

Na web jste p\u0159idali sekci s odpov\u011bdmi na \u010dast\u00e9 ot\u00e1zky. Sta\u010d\u00ed to? Kdepak. Dne\u0161n\u00ed z\u00e1kazn\u00edk chce zn\u00e1t odpov\u011bdi okam\u017eit\u011b<\/strong> a u\u017e v\u010dera bylo pozd\u011b. \u010cekat hodiny a\u017e dny, ne\u017e se k jeho dotazu n\u011bkdo dostane? To u\u017e v\u00e1m d\u0159\u00edv nap\u00ed\u0161e negativn\u00ed recenzi na Google. Ani nov\u00e1 generace, kter\u00e1 vyr\u016fst\u00e1 s mobilem v ruce, nebude tr\u00e1vit \u010das s proch\u00e1zen\u00edm va\u0161eho webu. Zkr\u00e1tka firma, kter\u00e1 dne\u0161n\u00edho n\u00e1ro\u010dn\u00e9ho z\u00e1kazn\u00edka aktivn\u011b neoslov\u00ed, ho pravd\u011bpodobn\u011b d\u0159\u00edv nebo pozd\u011bji ztrat\u00ed.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“31181″ img_size=“full“][vc_column_text]<\/p>\n

Zdroj: Broadridge CX Communication Report 2022<\/em><\/p>\n

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Z\u00e1kazn\u00edci jsou v\u0161ude, sta\u010d\u00ed je \u201cjen\u201d zah\u00e1\u010dkovat<\/h2>\n

Studie Broadridge v roce 2022 uk\u00e1zala, jak se preference z\u00e1kazn\u00edk\u016f m\u011bn\u00ed ka\u017ed\u00fd rok. P\u0159esto, \u017ee d\u0159\u00edv\u011bj\u0161\u00ed pr\u016fzkumy p\u0159edpov\u00eddaly pokles u telefonn\u00edch dotaz\u016f z\u00e1kazn\u00edk\u016f, realita je dnes jin\u00e1. Ukazuje se, \u017ee i v dne\u0161n\u00ed digit\u00e1ln\u00ed dob\u011b st\u00e1le p\u0159eva\u017euje skupina z\u00e1kazn\u00edk\u016f, kter\u00e1 rad\u011bji s dotazem zavol\u00e1,<\/strong> ne\u017e nap\u00ed\u0161e. Chatov\u00e9 komunika\u010dn\u00ed kan\u00e1ly v\u0161ak ka\u017ed\u00fd rok dotahuj\u00ed<\/strong> a ani e-mailu na obl\u00edbenosti neub\u00fdv\u00e1.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“31256″ img_size=“full“][vc_column_text]<\/p>\n

Zdroj: Broadridge CX Communication Report 2022<\/em><\/p>\n

[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text css_animation=“none“]<\/p>\n

\u201eStar\u00e1me se o to, aby z\u00e1kazn\u00edci na\u0161li odpov\u011b\u010f co nejrychleji a kdekoliv. Zvy\u0161ujeme t\u00edm z\u00e1kaznickou spokojenost a s pomoc\u00ed voicebot\u016f a chatbot\u016f pom\u00e1h\u00e1me firm\u011b \u0161et\u0159it \u010das i n\u00e1klady.\u201c<\/h3>\n

\u2013 Vojt\u011bch Dlouh\u00fd, Co-Founder & CEO<\/p>\n

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Automatizace e-mailov\u00e9 komunikace m\u00e1 sv\u00e9 m\u00edsto<\/h2>\n

Chatboti a voiceboti jsou z\u00e1kazn\u00edk\u016fm k dispozici 24\/7 na chatu a telefonu.<\/strong> Nepot\u0159ebuj\u00ed odpo\u010d\u00edvat a dok\u00e1\u017e\u00ed komunikovat s obrovsk\u00fdm mno\u017estv\u00edm z\u00e1kazn\u00edk\u016f najednou. Co, ale s e-mailovou komunikac\u00ed? D\u00e1 se automatizovat? No jasn\u011b!<\/p>\n

E-mail je st\u00e1le u n\u011bkter\u00fdch firem komunika\u010dn\u00edm kan\u00e1lem \u010d\u00edslo 1.<\/strong> \u0158ada z nich na n\u011b ale nedok\u00e1\u017ee zrovna efektivn\u011b odpov\u00eddat, a t\u00edm trp\u00ed i z\u00e1kazn\u00edci. P\u0159itom to jde d\u011blat mnohem l\u00e9pe!<\/strong><\/p>\n

Tak nap\u0159\u00edklad – e-maily dok\u00e1\u017eeme automaticky p\u0159e\u010d\u00edst<\/strong>, rozd\u011blit podle t\u00e9matick\u00fdch okruh\u016f a bu\u010f na n\u011b rovnou odpov\u011bd\u011bt<\/strong>, nebo p\u0159edat n\u011bkomu \u017eiv\u00e9mu<\/strong>, kdo se jim bude v\u011bnovat. D\u00edky tomu dok\u00e1\u017eeme spoustu mail\u016f vy\u0159\u00eddit automaticky a u\u0161et\u0159it lidem klidn\u011b a\u017e polovinu \u010dasu.<\/strong> Nen\u00ed to par\u00e1da?[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=“31189″ img_size=“full“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Jak si to p\u0159edstavit v praxi?<\/h2>\n

Um\u011bl\u00e1 inteligence p\u0159e\u010dte klidn\u011b tis\u00edce e-mail\u016f m\u011bs\u00ed\u010dn\u011b.<\/strong> Porad\u00ed si s rozpozn\u00e1n\u00edm z\u00e1m\u011bru<\/strong> u\u017eivatele, pro opakuj\u00edc\u00ed se po\u017eadavky automaticky vybere \u0161ablonu pro odpov\u011bd.<\/strong> Hrav\u011b pozn\u00e1 e-maily, na kter\u00e9 nen\u00ed pot\u0159eba v\u016fbec odpov\u00eddat, a\u0165 u\u017e jde o spam nebo jin\u00e9 necht\u011bn\u00e9 zpr\u00e1vy, co\u017e je v praxi kolem 50 %. Z\u00e1rove\u0148 d\u00edky analytick\u00fdm n\u00e1stroj\u016fm m\u016f\u017eeme v\u0161echny v\u00fdstupy sledovat<\/strong> a d\u00e1l s nimi pracovat v p\u0159ehledn\u00e9m reportu. Zam\u011bstnanci pak nepl\u00fdtvaj\u00ed \u010dasem na rutinu a v\u011bnuj\u00ed se o to v\u00edce klient\u016fm.<\/strong><\/p>\n

Automatizace komunikace d\u00e1v\u00e1 ve firm\u00e1ch v\u00edc ne\u017e jen smysl. Ka\u017ed\u00fd u\u0161et\u0159en\u00fd pohyb my\u0161\u00ed nebo zvednut\u00ed sluch\u00e1tka oper\u00e1tora se po\u010d\u00edt\u00e1, a ve v\u00fdsledku to d\u00e1 klidn\u011b i n\u011bkolik hodin m\u011bs\u00ed\u010dn\u011b.<\/strong> Va\u0161i zam\u011bstnanci se pak mohou v\u00edce soust\u0159edit na hodnotnou pr\u00e1ci se z\u00e1kazn\u00edky a klienty.<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/4″][vc_single_image image=“31176″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/novinky\/zdokonaleni-ai-pomoci-gpt\/“][\/vc_column][vc_column width=“3\/4″][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

Zdokonalen\u00ed konverza\u010dn\u00ed AI pomoc\u00ed GPT model\u016f<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Je ChatGPT skute\u010dn\u011b tak mocn\u00fd? T\u0159eba jen nen\u00ed pro ka\u017ed\u00e9ho. Jak\u00fd je rozd\u00edl oproti konverza\u010dn\u00ed um\u011bl\u00e9 inteligenci a jak ho pou\u017e\u00edv\u00e1me my?<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Komunikace bez zdr\u017eov\u00e1n\u00ed? V chatu, na telefonu, ale i e-mailu v\u00e1m s odpov\u00edd\u00e1n\u00edm na dotazy pom\u016f\u017ee um\u011bl\u00e1 inteligence. <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":31199,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-30639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/30639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=30639"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/30639\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/31199"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=30639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=30639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=30639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}