{"id":31331,"date":"2023-06-13T08:00:20","date_gmt":"2023-06-13T06:00:20","guid":{"rendered":"https:\/\/feedyou.ai\/?p=31331"},"modified":"2023-06-13T09:12:56","modified_gmt":"2023-06-13T07:12:56","slug":"integrace-virtualni-asistenti","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/integrace-virtualni-asistenti\/","title":{"rendered":"Je\u0161t\u011b chyt\u0159ej\u0161\u00ed virtu\u00e1ln\u00ed asistenti d\u00edky integrac\u00edm"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“29149″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Kate\u0159ina Kopeck\u00e1<\/strong>
\nMarketing Manager @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

13. 6. 2023<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Virtu\u00e1ln\u00ed asistenti (chatboti, voiceboti a mailboti) se st\u00e1vaj\u00ed st\u00e1le d\u016fle\u017eit\u011bj\u0161\u00ed sou\u010d\u00e1st\u00ed komunikace firem s jejich z\u00e1kazn\u00edky \u010di zam\u011bstnanci. Dok\u00e1\u017e\u00ed toho spoustu od pl\u00e1nov\u00e1n\u00ed sch\u016fzek, prov\u011b\u0159ov\u00e1n\u00ed kandid\u00e1t\u016f, po vykon\u00e1v\u00e1n\u00ed n\u011bkter\u00fdch pracovn\u00edch \u00fakol\u016f. A takov\u00e1 integrace se syst\u00e9my t\u0159et\u00edch stran je dok\u00e1\u017ee ud\u011blat je\u0161t\u011b v\u00fdkonn\u011bj\u0161\u00edmi. [\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Jak\u00e9 v\u00fdhody integrace p\u0159in\u00e1\u0161\u00ed?<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]<\/p>\n

1. Automatizace<\/h3>\n

Rozt\u0159\u00edd\u011bn\u00e9 e-maily, napl\u00e1novan\u00e9 sch\u016fzky, p\u0159edvybran\u00ed kandid\u00e1ti a zodpov\u011bzen\u00e9 dotazy. To zn\u00ed jako skv\u011bl\u00fd z\u00e1v\u011br va\u0161eho pracovn\u00edho dne. A co kdy\u017e v\u00e1m \u0159ekneme, \u017ee tohle v\u0161echno za v\u00e1s hrav\u011b zvl\u00e1dne virtu\u00e1ln\u00ed asistent?<\/strong> Propojen\u00ed s dal\u0161\u00edmi zdroji dat, jako je v\u00e1\u0161 kalend\u00e1\u0159, mu d\u00e1 ve\u0161ker\u00e9 mo\u017enosti k tomu, aby v\u00e1m automatizoval alespo\u0148 \u010d\u00e1st pracovn\u00edho dne<\/strong> a u\u0161et\u0159il pr\u00e1ci i nervy.[\/vc_column_text][vc_column_text css_animation=“none“]<\/p>\n

2. Spokojen\u011bj\u0161\u00ed z\u00e1kazn\u00edci<\/h3>\n

V z\u00e1kaznick\u00e9 podpo\u0159e je virtu\u00e1ln\u00ed asistent jako doma.<\/strong> Ve spojen\u00ed s va\u0161\u00ed webovou str\u00e1nkou nebo e-shopem dok\u00e1\u017ee d\u011blat z\u00e1kazn\u00edky spokojen\u011bj\u0161\u00ed nejen d\u00edky rychl\u00fdm a p\u0159esn\u00fdm odpov\u011bd\u00edm na jejich \u010dast\u00e9 dotazy.<\/strong> Zkr\u00e1t\u00edte \u010dekac\u00ed dobu, zlep\u0161\u00edte celkov\u00fd z\u00e1\u017eitek z\u00e1kazn\u00edka a ve v\u00fdsledku ho postunete o krok bl\u00ed\u017e k n\u00e1kupu.[\/vc_column_text][vc_column_text css_animation=“none“]<\/p>\n

3. Sn\u00ed\u017een\u00ed lidsk\u00e9 chybovosti<\/h3>\n

Kdy\u017e se v\u00e1m rutinn\u00ed pr\u00e1ce st\u00e1le opakuje, snadno si p\u0159estanete d\u00e1vat pozor.<\/strong> Virtu\u00e1ln\u00ed asistent se n\u00e1m zvl\u00e1\u0161\u0165 osv\u011bd\u010duje v oblasti preboardingu, kde zvl\u00e1dne automatizovat pom\u011brn\u011b velkou \u010d\u00e1st administrativy<\/strong>, u kter\u00e9 se v\u00e1m t\u0159eba po r\u00e1nu p\u0159iv\u00edraj\u00ed o\u010di. Velk\u00fd smysl d\u00e1v\u00e1 i v oblasti financ\u00ed \u010di \u0159e\u0161en\u00ed reklamac\u00ed na z\u00e1kaznick\u00e9 podpo\u0159e.[\/vc_column_text][vc_column_text css_animation=“none“]<\/p>\n

4. Ov\u011b\u0159en\u00ed identity u\u017eivatele<\/h3>\n

A\u0165 u\u017e jde o z\u00e1kazn\u00edky, zam\u011bstnance nebo klienty, schopnost ov\u011b\u0159it si komunikuj\u00edc\u00edho<\/strong> dok\u00e1\u017ee rozvinout mo\u017enosti va\u0161eho chatbota nebo voicebota zase o kus d\u00e1l. Ov\u011b\u0159en\u00ed prob\u00edh\u00e1 jak na z\u00e1klad\u011b z\u00edskan\u00fdch informac\u00ed<\/strong> od u\u017eivatele, tak nap\u0159\u00edklad komunikace ze zabezpe\u010den\u00e9ho kan\u00e1lu, kde ji\u017e v\u00edme, o koho se jedn\u00e1. Hod\u00ed se pro bankovn\u00ed nebo finan\u010dn\u00ed oblast<\/strong>, ale i pro jak\u00fdkoliv jin\u00fd uzav\u0159en\u00fd intern\u00ed syst\u00e9m.[\/vc_column_text][vc_column_text css_animation=“none“]<\/p>\n

5. Vy\u0161\u0161\u00ed efektivita zam\u011bstnanc\u016f<\/h3>\n

Virtu\u00e1ln\u00ed asistent je par\u0165\u00e1k, kter\u00fd nikdy nesp\u00ed. Automaticky se postar\u00e1 o n\u011bkter\u00e9 \u00fakoly a v\u00e1m zbyde \u010das na produktivn\u011bj\u0161\u00ed pr\u00e1ci. Na\u0161i klienti vyu\u017e\u00edvaj\u00ed integraci nej\u010dast\u011bji v HR a z\u00e1kaznick\u00e9 podpo\u0159e. Tak nap\u0159\u00edklad – pokud je chatbot propojen\u00fd s va\u0161\u00edm ATS \/ HR syst\u00e9mem, dok\u00e1\u017ee b\u011bhem n\u00e1boru \u010d\u00edst a zapisovat data o kandid\u00e1tech p\u0159\u00edmo tam, kde s nimi denn\u011b pracuj\u00ed personalist\u00e9. Z\u00e1rove\u0148 data p\u0159edem kontroluje, tak\u017ee se nemus\u00edte vracet a nic opravovat. V preboardingu a onboardingu zase s\u00e1m zam\u011bstnanc\u016fm p\u0159ipomene dod\u00e1n\u00ed pot\u0159ebn\u00fdch dokument\u016f nebo upozorn\u00ed na napl\u00e1novan\u00e1 \u0161kolen\u00ed, v intern\u00ed komunikaci dok\u00e1\u017ee pro zam\u011bstnance hledat informace v syst\u00e9mu a znalostn\u00edch b\u00e1z\u00edch.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Jak\u00e9 integrace u\u017e m\u00e1me vyzkou\u0161en\u00e9 a ov\u011b\u0159en\u00e9?<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]<\/p>\n

Integrace na ATS \/ HR syst\u00e9my<\/h3>\n

Virtu\u00e1ln\u00ed asistenty pro HR tvo\u0159\u00edme ji\u017e od sam\u00e9ho po\u010d\u00e1tku Feedyou. Za tu dobu u\u017e v\u00edme, \u017ee se bez integrace na HR\/ATS syst\u00e9m t\u00e9m\u011b\u0159 neobejdeme.<\/strong> Pr\u00e1v\u011b d\u00edky napojen\u00ed na syst\u00e9m, kter\u00fd pracovn\u00edci HR denn\u011b pou\u017e\u00edvaj\u00ed, dok\u00e1\u017eeme zautomatizovat velkou \u010d\u00e1st pracovn\u00ed agendy<\/strong> a uvolnit jim ruce. Virtu\u00e1ln\u00ed asistent komunikuje p\u0159\u00edmo s dan\u00fdm syst\u00e9mem, ze kter\u00e9ho m\u016f\u017ee data \u010derpat, ale z\u00e1rove\u0148 do n\u011bj zapisovat bez pot\u0159eby zapojen\u00ed lidsk\u00e9ho kolegy.<\/p>\n

S \u010d\u00edm si virtu\u00e1ln\u00ed asistent pro HR porad\u00ed?<\/strong><\/p>\n

\u2705 zalo\u017een\u00ed karty kandid\u00e1ta
\n\u2705 zalo\u017een\u00ed karty zam\u011bstnance
\n\u2705 sb\u00edr\u00e1n\u00ed ve\u0161ker\u00fdch dokument\u016f a informac\u00ed pot\u0159ebn\u00fdch k vystaven\u00ed pracovn\u00ed smlouvy
\n\u2705 domluv\u00ed pohovor podle mo\u017enost\u00ed obou stran
\n\u2705 proklepnut\u00ed a p\u0159edv\u00fdb\u011br vhodn\u00fdch kandid\u00e1t\u016f (screening)
\n\u2705 notifikace a zakl\u00e1d\u00e1n\u00ed ticket\u016f[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“31384″ img_size=“full“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row disable_element=“yes“][vc_column][vc_empty_space][vc_column_text css_animation=“none“]<\/p>\n

\u201eStar\u00e1me se o to, aby z\u00e1kazn\u00edci na\u0161li odpov\u011b\u010f co nejrychleji a kdekoliv. Zvy\u0161ujeme t\u00edm z\u00e1kaznickou spokojenost a s pomoc\u00ed voicebot\u016f a chatbot\u016f pom\u00e1h\u00e1me firm\u011b \u0161et\u0159it \u010das i n\u00e1klady.\u201c<\/h3>\n

\u2013 Vojt\u011bch Dlouh\u00fd, Co-Founder & CEO<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Integrace na CRM \/ ERP syst\u00e9my<\/h3>\n

Virtu\u00e1ln\u00ed asistent je cenn\u00fdm n\u00e1stojem i pro z\u00e1kaznickou podporu. Dok\u00e1\u017ee odpov\u00eddat na \u010dast\u00e9 dotazy z\u00e1kazn\u00edk\u016f a p\u0159edem je filtrovat<\/strong>, co\u017e va\u0161im zam\u011bstnanc\u016fm u\u0161et\u0159\u00ed \u010das u kl\u00e1vesnice nebo sluch\u00e1tka. Pom\u016f\u017ee s personalizovanou komunikac\u00ed se z\u00e1kazn\u00edky, rozpozn\u00e1n\u00edm a sledov\u00e1n\u00edm jejich pot\u0159eb a v neposledn\u00ed \u0159ad\u011b se sb\u011brem dat a jejich vyhodnocov\u00e1n\u00edm. Propojen\u00ed s omnichannel platformami je receptem na spokojen\u00e9 z\u00e1kazn\u00edky,<\/strong> kde virtu\u00e1ln\u00ed asistent oper\u00e1tora nenahrazuje, ale perfektn\u011b dopl\u0148uje.<\/p>\n

S \u010d\u00edm si virtu\u00e1ln\u00ed asistent pro z\u00e1kaznickou podporu nap\u0159\u00ed\u010d obory porad\u00ed?<\/strong><\/p>\n

\u2705 ov\u011b\u0159en\u00ed u\u017eivatele
\n\u2705 zji\u0161t\u011bn\u00ed stavu objedn\u00e1vky
\n\u2705 hl\u00e1\u0161en\u00ed pojistn\u00fdch ud\u00e1lost\u00ed
\n\u2705 reset hesel, nebo zm\u011bna limit\u016f \u010di pinu
\n\u2705 domluven\u00ed testovac\u00ed j\u00edzdy v dealerstv\u00ed
\n\u2705 zji\u0161t\u011bn\u00ed ceny nemovitosti d\u00edky CeMap
\n\u2705 a mnohem v\u00edc…[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“31482″ img_size=“full“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Integrace na omnichannel (call center) platformy<\/h3>\n

Propojen\u00ed s omnichannel platformami je receptem na spokojen\u00e9 z\u00e1kazn\u00edky,<\/strong> kde virtu\u00e1ln\u00ed asistent oper\u00e1tora nenahrazuje, ale perfektn\u011b dopl\u0148uje. Vezme si na starost \u010dast\u00e9 dotazy a nap\u0159\u00edklad u t\u011bch slo\u017eit\u011bj\u0161\u00edch p\u0159ed\u00e1 u\u017eivatele \u017eiv\u00e9mu oper\u00e1torovi se v\u0161emi detaily o p\u0159edch\u00e1zej\u00edc\u00ed konverzaci.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“31429″ img_size=“full“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

Integrace na dal\u0161\u00ed syst\u00e9my t\u0159et\u00edch stran<\/h3>\n

Zakl\u00e1d\u00e1n\u00ed ticket\u016f v Ji\u0159e<\/strong>, sledov\u00e1n\u00ed v\u00fdkonu v PowerBi<\/strong>, napojen\u00ed cenov\u00fdch map CeMap<\/strong>? \u017d\u00e1dn\u00fd probl\u00e9m! Virtu\u00e1ln\u00ed asistenti p\u0159in\u00e1\u0161\u00ed automatizaci skute\u010dn\u011b kamkoliv.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“31426″ img_size=“full“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/4″][vc_single_image image=“31199″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/novinky\/caste-dotazy-nechte-ai\/“][\/vc_column][vc_column width=“3\/4″][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

P\u0159enechejte \u010dast\u00e9 dotazy um\u011bl\u00e9 inteligenci<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Komunikace bez zdr\u017eov\u00e1n\u00ed? V chatu, na telefonu, ale i e-mailu v\u00e1m s odpov\u00edd\u00e1n\u00edm na dotazy pom\u016f\u017ee um\u011bl\u00e1 inteligence.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Na\u0161e virtu\u00e1ln\u00ed asistenty snadno napoj\u00edte na sv\u00e9 komunika\u010dn\u00ed kan\u00e1ly a intern\u00ed syst\u00e9my. Co v\u0161echno za v\u00e1s d\u00edky tomu zvl\u00e1dnou? <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":31346,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-31331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/31331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=31331"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/31331\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/31346"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=31331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=31331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=31331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}