{"id":33170,"date":"2024-02-13T09:00:57","date_gmt":"2024-02-13T08:00:57","guid":{"rendered":"https:\/\/feedyou.ai\/?p=33170"},"modified":"2024-08-11T19:54:43","modified_gmt":"2024-08-11T17:54:43","slug":"5-tipu-voicebot-prichozi-linka","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/5-tipu-voicebot-prichozi-linka\/","title":{"rendered":"5 tip\u016f, jak v\u00e1m voicebot pom\u016f\u017ee na p\u0159\u00edchoz\u00ed lince"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“29149″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Kate\u0159ina Kopeck\u00e1<\/strong>
\nMarketing Manager @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

13. 2. 2024<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Voicebot, hlasov\u00fd asistent nebo Smart IVR. \u0158e\u010d je o technologii, kter\u00e1 rozum\u00ed lidsk\u00e9 \u0159e\u010di a pomoc\u00ed hlasu na ni tak\u00e9 dok\u00e1\u017ee reagovat.<\/strong> Pro\u010d by se o n\u00ed m\u011bly firmy za\u010d\u00edt zaj\u00edmat, nebo ji rovnou implementovat do sv\u00fdch t\u00fdm\u016f? Pohodln\u00e1 a efektivn\u00ed komunikace mezi lidmi a po\u010d\u00edta\u010dem toti\u017e p\u0159in\u00e1\u0161\u00ed nespo\u010det v\u00fdhod. Voiceboti jednak \u0161et\u0159\u00ed \u010das a zdroje, ale tak\u00e9 p\u0159in\u00e1\u0161\u00ed lep\u0161\u00ed z\u00e1kaznick\u00fd servis<\/strong>, personalizaci slu\u017eeb a automatizaci \u0159ady proces\u016f.<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

5 situac\u00ed, se kter\u00fdmi pom\u016f\u017ee v p\u0159\u00edchoz\u00edch hovorech<\/h2>\n

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1. Odpov\u00ed na nej\u010dast\u011bj\u0161\u00ed dotazy<\/h3>\n

Velmi \u010dasto z\u00e1kazn\u00edci volaj\u00ed jenom proto, \u017ee odpov\u011b\u010f na svoji ot\u00e1zku nemohou nikde jinde naj\u00edt nebo jsou zkr\u00e1tka trochu pohodln\u00ed. Ne\u017e aby proch\u00e1zeli v\u00e1\u0161 web nebo jak\u00fdkoliv jin\u00fd zdroj, rad\u011bji zvednou telefon a zeptaj\u00ed se va\u0161ich oper\u00e1tor\u016f.<\/strong> T\u00edm ale zat\u011b\u017euj\u00ed va\u0161i z\u00e1kaznickou linku<\/strong> a samotn\u00ed z\u00e1kazn\u00edci se m\u016f\u017eou na spojen\u00ed s oper\u00e1torem p\u011bkn\u011b na\u010dekat.<\/p>\n

Nasazen\u00ed voicebota je v tomto p\u0159\u00edpad\u011b pom\u011brn\u011b \u010dast\u00e9 a vcelku jednoduch\u00e9 \u0159e\u0161en\u00ed. Voicebota natr\u00e9nujeme na FAQ,<\/strong> aby dok\u00e1zal opakuj\u00edc\u00ed se dotazy vy\u0159e\u0161it s\u00e1m.<\/strong> M\u016f\u017eeme j\u00edt v\u0161ak je\u0161t\u011b d\u00e1l. Teprve ostr\u00fd provoz n\u00e1m toti\u017e uk\u00e1\u017ee re\u00e1ln\u00e9 chov\u00e1n\u00ed volaj\u00edc\u00edch a na z\u00e1klad\u011b t\u011bchto dat voicebota u\u010d\u00edme, rozv\u00edj\u00edme a ka\u017edou chv\u00edli vylep\u0161ujeme.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=“.vc_custom_1704361447599{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #f7f9fb !important;}“]Jak tr\u00e9nujeme voiceboty odpov\u00eddat na nej\u010dast\u011bj\u0161\u00ed dotazy z\u00e1kazn\u00edk\u016f?<\/strong><\/p>\n

    \n
  1. Na z\u00e1klad\u011b provozn\u00edch dat, nap\u0159\u00edklad p\u0159epis\u016f hovor\u016f s \u017eiv\u00fdmi oper\u00e1tory, vytvo\u0159\u00edme sadu t\u00e9mat, kterou voicebota nau\u010d\u00edme.<\/li>\n
  2. Nemus\u00edme spol\u00e9hat jen na vstupn\u00ed data. Voicebot um\u00ed pe\u010dliv\u011b naslouchat a na z\u00e1klad\u011b re\u00e1ln\u00fdch dotaz\u016f volaj\u00edc\u00edch dok\u00e1\u017ee postupn\u011b roz\u0161i\u0159ovat sv\u00e9 znalosti a odpov\u00eddat na v\u00edce a v\u00edce dotaz\u016f, kter\u00e9 od z\u00e1kazn\u00edk\u016f p\u0159ich\u00e1z\u00ed.<\/li>\n<\/ol>\n

    [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

    2. Domluv\u00ed sch\u016fzku nebo rezervuje term\u00edn<\/h3>\n

    Sjednat si osobn\u00ed \u010di virtu\u00e1ln\u00ed sch\u016fzku pat\u0159\u00ed bezpochyby mezi \u010dast\u00e9 po\u017eadavky, se kter\u00fdmi se lid\u00e9 obrac\u00ed na z\u00e1kaznick\u00fd servis. A to nap\u0159\u00ed\u010d r\u016fzn\u00fdmi odv\u011btv\u00edmi. Sjedn\u00e1n\u00ed sch\u016fzky v\u0161ak u\u017e dnes m\u016f\u017eete sm\u011ble p\u0159enechat voicebotovi.<\/strong><\/p>\n

    D\u00edky napojen\u00ed na kalend\u00e1\u0159<\/strong> je voicebot schopen nab\u00eddnout z\u00e1kazn\u00edkovi voln\u00fd term\u00edn,<\/strong> vybrat vhodn\u00e9 datum a \u010das a n\u00e1sledn\u011b sch\u016fzku rovnou zadat do va\u0161eho syst\u00e9mu a kalend\u00e1\u0159e. A v\u00fdsledek? Vy u\u017e m\u00e1te napl\u00e1novanou sch\u016fzku v kalend\u00e1\u0159i a v\u00e1\u0161 z\u00e1kazn\u00edk obdr\u017e\u00ed potvrzen\u00ed formou SMS zpr\u00e1vy a notifikaci v e-mailu<\/strong> hned po ukon\u010den\u00ed hovoru.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row el_class=“blog-img-desc“][vc_column][vc_single_image image=“33206″ img_size=“full“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

    3. Resetuje heslo nebo obnov\u00ed p\u0159\u00edstupov\u00e9 \u00fadaje<\/h3>\n

    Up\u0159\u00edmn\u011b \u2013 komu se kdy poda\u0159ilo \u0161patn\u011b napsat sv\u00e9 p\u0159\u00edstupov\u00e9 \u00fadaje, a t\u0159eba si rovnou cel\u00fd \u00fa\u010det zablokovat? Jsou situace, kdy je obnova hesla pom\u011brn\u011b jednoduch\u00e1, nap\u0159\u00edklad p\u0159es e-mail. N\u011bkdy je v\u0161ak cel\u00fd postup kv\u016fli vy\u0161\u0161\u00edmu zabezpe\u010den\u00ed dat mnohem komplikovan\u011bj\u0161\u00ed. T\u0159eba kdy\u017e zapomenete p\u0159\u00edstup do internetov\u00e9ho bankovnictv\u00ed.<\/p>\n

    I s t\u00edmto \u00fakolem si voicebot porad\u00ed. D\u00edky napojen\u00ed na intern\u00ed syst\u00e9my<\/strong> si dok\u00e1\u017ee volaj\u00edc\u00edho s\u00e1m dohledat a pat\u0159i\u010dn\u011b ov\u011b\u0159it.<\/strong> Tento ov\u011b\u0159ovac\u00ed krok je velmi d\u016fle\u017eit\u00fd. U\u0161et\u0159\u00ed tak pr\u00e1ci oper\u00e1torovi, kter\u00fd u\u017e nemus\u00ed cel\u00fd ov\u011b\u0159ovac\u00ed proces s u\u017eivatelem znovu proch\u00e1zet a m\u016f\u017ee se rovnou pustit do \u0159e\u0161en\u00ed jeho probl\u00e9mu. D\u00edky automatizovan\u00e9mu ov\u011b\u0159en\u00ed se n\u011bkdy volaj\u00edc\u00ed obejde bez oper\u00e1tora \u00fapln\u011b<\/strong> \u2013 t\u0159eba si rovnou s voicebotem nech\u00e1 vygenerovat nov\u00e9 heslo v klientsk\u00e9m syst\u00e9mu nebo s\u00e1m voicebot resetuje zablokovan\u00fd p\u0159\u00edstup.[\/vc_column_text][vc_video link=“https:\/\/www.youtube.com\/watch?v=TzsAGAEVMTQ“ align=“center“][vc_empty_space height=“25px“][vc_column_text css_animation=“none“]<\/p>\n

    4. Zad\u00e1 po\u017eadavek na p\u0159\u00edslu\u0161n\u00e9 odd\u011blen\u00ed<\/h3>\n

    Voicebot dok\u00e1\u017ee p\u0159esn\u011b zaznamenat po\u017eadovan\u00e9 informace od volaj\u00edc\u00edho a n\u00e1sledn\u011b je automaticky p\u0159edat do p\u0159\u00edslu\u0161n\u00e9ho syst\u00e9mu t\u0159et\u00ed strany.<\/strong> Lidsk\u00fd kolega tak u\u017e nemus\u00ed ru\u010dn\u011b p\u0159episovat tyto informace do spr\u00e1vn\u00e9ho syst\u00e9mu a m\u016f\u017ee se rovnou pustit do odbaven\u00ed po\u017eadavk\u016f.<\/p>\n

    Dotaz se m\u016f\u017ee t\u00fdkat opravdu \u010dehokoliv \u2013 \u017e\u00e1dosti o dovolenou, p\u0159ehozen\u00ed sm\u011bny \u010di nov\u00e9ho benefitu. Informaci voicebot zpracuje a vytvo\u0159\u00ed ticket p\u0159\u00edmo v intern\u00edm syst\u00e9mu.<\/strong> Stejn\u011b tak se ale zam\u011bstnanci mohou na voicebota obr\u00e1tit v p\u0159\u00edpad\u011b jak\u00fdchkoliv technick\u00fdch probl\u00e9m\u016f, kde po\u017eadavek zad\u00e1 rovnou do IT syst\u00e9mu, pokud s\u00e1m odpov\u011b\u010f nezn\u00e1.<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][vc_column_text css_animation=“none“]<\/p>\n

    5. Zjist\u00ed t\u00e9ma hovoru a p\u0159epoj\u00ed na \u017eiv\u00e9ho kolegu<\/h3>\n

    Voicebot dok\u00e1\u017ee skv\u011ble naslouchat a vyhodnotit t\u00e9ma dotazu volaj\u00edc\u00edho.<\/strong> Co to znamen\u00e1 v praxi? Ur\u010dit\u011b jste se u\u017e setkali s t\u00edm, \u017ee p\u0159ed p\u0159ipojen\u00edm na oper\u00e1tora jste jako z\u00e1kazn\u00edk museli uv\u00e9st t\u00e9ma sv\u00e9ho dotazu, a to postupn\u00fdm vy\u0165uk\u00e1n\u00edm n\u011bkolika \u010d\u00edslovek na telefonu. Co\u017e je trochu otrava, \u017ee? Dnes u\u017e na\u0161t\u011bst\u00ed existuj\u00ed jin\u00e9 cesty.<\/p>\n

    Takzvan\u00e9 SMART IVR umo\u017e\u0148uje sd\u011blit hlasem dotaz voicebotovi<\/strong>, kter\u00fd t\u00e9ma hovoru rozpozn\u00e1 a u\u017eivatele okam\u017eit\u011b p\u0159epoj\u00ed<\/strong> na spr\u00e1vn\u00e9ho oper\u00e1tora. Pro volaj\u00edc\u00edho je to mnohem pohodln\u011bj\u0161\u00ed a rychlej\u0161\u00ed cesta, jak z\u00edskat odpov\u011b\u010f na to, co ho tr\u00e1p\u00ed. V\u00e1m zase voicebot d\u00edky sv\u00e9 efektiv\u011b u\u0161et\u0159\u00ed \u0159adu drah\u00fdch intern\u00edch p\u0159epojen\u00ed a n\u00e1klad\u016f.[\/vc_column_text][vc_video link=“https:\/\/www.youtube.com\/watch?v=_28-Ll5y3Is“ align=“center“][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

    Kolik u\u0161et\u0159\u00edte s voicebotem?<\/h2>\n

    Spo\u010d\u00edtejte si potenci\u00e1ln\u00ed \u00faspory v prvn\u00edm roce<\/strong> implementace voicebota:[\/vc_column_text][vc_btn title=“Spo\u010d\u00edtat \u00faspory“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fuspora-voicebot%2F“ el_class=“btn_secondary_blue“][vc_empty_space height=“60px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

    Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/2″][vc_single_image image=“30298″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/novinky\/vstupte-do-sveta-voicebotu\/“][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

    Vstupte do sv\u011bta hlasov\u00fdch asistent\u016f<\/a><\/h3>\n

    [\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Efektivn\u011bj\u0161\u00ed pr\u00e1ce? No jasn\u011b, d\u00edky automatizaci pomoc\u00ed chytr\u00fdch hlasov\u00fdch asistent\u016f \u2013 voicebot\u016f.<\/a>[\/vc_column_text][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“33136″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/success-stories\/moneta-money-bank\/“][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

    Voicebot MONETA odbav\u00ed na call centru \u010dtvrtinu v\u0161ech dotaz\u016f<\/a><\/h3>\n

    [\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Voicebot Tom hrav\u011b zvl\u00e1dne nej\u010dast\u011bj\u0161\u00ed po\u017eadavky klient\u016f, jako je obnova hesla, zm\u011bna limit\u016f na kart\u011b nebo odblokov\u00e1n\u00ed internetov\u00e9ho bankovnictv\u00ed.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

    P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

    [\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Voiceboti \u0161et\u0159\u00ed v\u00e1\u0161 \u010das i pen\u00edze. P\u0159in\u00e1\u0161\u00ed zlep\u0161en\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti, personalizaci slu\u017eeb a automatizuje \u0159adu proces\u016f. <\/p>\n

    Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":33175,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-33170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/33170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=33170"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/33170\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/33175"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=33170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=33170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=33170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}