{"id":33466,"date":"2024-03-07T15:05:54","date_gmt":"2024-03-07T14:05:54","guid":{"rendered":"https:\/\/feedyou.ai\/?p=33466"},"modified":"2024-03-07T15:51:50","modified_gmt":"2024-03-07T14:51:50","slug":"jak-navrhnout-uspesneho-chatbota","status":"publish","type":"post","link":"https:\/\/feedyou.ai\/cs\/novinky\/jak-navrhnout-uspesneho-chatbota\/","title":{"rendered":"Jak navrhnout \u00fasp\u011b\u0161n\u00e9ho chatbota"},"content":{"rendered":"

[vc_section el_class=“vc_section-fullwidth“][vc_row el_class=“author-top“][vc_column width=“1\/6″][vc_single_image image=“33471″ img_size=“50×50″ css_animation=“none“][\/vc_column][vc_column width=“2\/4″][vc_column_text css_animation=“none“]Dominika Plavkov\u00e1<\/strong>
\nConversation Designer @ Feedyou[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text]<\/p>\n

7. 3. 2024<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“40px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]Od jm\u00e9na a\u017e po unik\u00e1tn\u00ed komunika\u010dn\u00ed styl. Jak ve Feedyou navrhujeme chatboty, kte\u0159\u00ed nejen odpov\u00eddaj\u00ed na ot\u00e1zky, ale tak\u00e9 p\u0159in\u00e1\u0161\u00ed skv\u011bl\u00fd u\u017eivatelsk\u00fd z\u00e1\u017eitek?<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

1. Na prvn\u00edm dojmu z\u00e1le\u017e\u00ed<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]Hned ze za\u010d\u00e1tku m\u00e1me hlavn\u00ed c\u00edl upoutat pozornost a zap\u016fsobit na u\u017eivatele.<\/strong> Prvn\u00ed dojem toti\u017e neplat\u00ed jen pro \u010dlov\u011bka, ale i pro chatbota.<\/p>\n

Ve Feedyou v\u011b\u0159\u00edme, \u017ee chatbot by si nem\u011bl hr\u00e1t na \u010dlov\u011bka, aby nenastavil p\u0159ehnan\u00e1 o\u010dek\u00e1v\u00e1n\u00ed<\/strong> u u\u017eivatel\u016f. Proto se hned zkraje neboj\u00edme odhalit, \u017ee si komunikuj\u00edc\u00ed pov\u00edd\u00e1 s chatbotem.<\/p>\n

Ka\u017ed\u00fd chatbot by m\u011bl m\u00edt jm\u00e9no.<\/strong> Pro\u010d je to d\u016fle\u017eit\u00e9? Virtu\u00e1ln\u00ed asistent d\u00edky tomu z\u00edsk\u00e1 vlastn\u00ed osobnost, bude zaj\u00edmav\u011bj\u0161\u00ed a bude p\u016fsobit v\u00edce p\u0159\u00e1telsky. Jm\u00e9no by m\u011blo b\u00fdt origin\u00e1ln\u00ed, ale z\u00e1rove\u0148 jednoduch\u00e9 na p\u0159e\u010dten\u00ed i zapamatov\u00e1n\u00ed.<\/p>\n

K perfektn\u00edmu p\u0159edstaven\u00ed u\u017e chyb\u00ed jen fotka chatbota.<\/strong> M\u016f\u017ee j\u00edt o kreslen\u00e9ho avatara, nebo nap\u0159\u00edklad portr\u00e9t skute\u010dn\u00e9ho \u010di smy\u0161len\u00e9ho zam\u011bstnance va\u0161\u00ed firmy. Nebo rovnou nahrajte kr\u00e1tk\u00e9 video p\u0159edstaven\u00ed. Mo\u017enost\u00ed jak upoutat pozornost je spousta. Pod\u00edvejte se na n\u011bjak\u00e9 z na\u0161\u00ed d\u00edlny:[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708352976545{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]Ahoj, jsem chatbotka S\u00e1ra a pom\u016f\u017eu ti s v\u00fdb\u011brem t\u00e9 spr\u00e1vn\u00e9 st\u0159edn\u00ed \u0161koly. \ud83e\udd29[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708352990024{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]Dobr\u00fd ve\u010der, j\u00e1 jsem virtu\u00e1ln\u00ed asistentka Ariel a jsem tu od toho, abych V\u00e1m pomohla s dotazy ohledn\u011b n\u00e1kupu na na\u0161em e-shopu.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708353003969{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]Zdrav\u00edm, moje jm\u00e9no je \u0160imon a jsem virtu\u00e1ln\u00ed personalista firmy Schiller & syn, pro kterou sh\u00e1n\u00edm \u0161ikovn\u00e9 skladn\u00edky a skladnice. \ud83d\udc77\u200d\u2642\ufe0f\ud83d\udc77\u200d\u2640\ufe0f[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

2. M\u011bjte jasno v tom, pro koho \u0159e\u0161en\u00ed stav\u00edte<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]Kl\u00ed\u010dem k \u00fasp\u011b\u0161n\u00e9mu chatbotovi je ur\u010den\u00ed jeho tone-of-voice<\/strong>, neboli to, jak\u00fdm zp\u016fsobem promlouv\u00e1 k jeho c\u00edlov\u00e9 skupin\u011b. Samoz\u0159ejm\u011b, \u017ee jinak bude chatbot komunikovat nap\u0159\u00edklad s mlad\u00fdmi studenty ohledn\u011b v\u00fdb\u011bru sportovn\u00edho vybaven\u00ed, ne\u017e s mileni\u00e1ly, kte\u0159\u00ed se hl\u00e1s\u00ed na n\u011bjakou presti\u017en\u00ed pozici.<\/p>\n

Rozd\u00edl v komunikaci m\u016f\u017ee b\u00fdt nap\u0159\u00edklad v tyk\u00e1n\u00ed\/vyk\u00e1n\u00ed<\/strong>, oslovov\u00e1n\u00ed jm\u00e9nem\/p\u0159\u00edjmen\u00edm, pou\u017e\u00edv\u00e1n\u00ed hovorov\u00fdch v\u00fdraz\u016f, emojis, gif\u016f nebo obr\u00e1zk\u016f.<\/strong> Emojis a gify mohou zv\u00fd\u0161it p\u0159\u00e1telskost chatbota, ale m\u011bli byste v\u017edy um\u011bt rozeznat, kdy a jak\u00e9 se do zpr\u00e1v hod\u00ed. Nezapome\u0148te, \u017ee v chatbotovi by se m\u011bl otisknout hlavn\u011b zp\u016fsob komunikace va\u0161\u00ed firmy.<\/strong> Pod\u00edvejte se, jak se m\u016f\u017ee t\u00f3n li\u0161it dle c\u00edlov\u00e9 skupiny:[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708695819648{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]T\u011b\u0161\u00ed m\u011b Krist\u00fdno! \ud83d\ude0d Te\u010f se t\u011b zept\u00e1m na n\u011bkolik ot\u00e1zek, podle kter\u00fdch najdu st\u0159edn\u00ed \u0161koly, kter\u00e9 by t\u011b mohly bavit. \ud83c\udf93[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708353321584{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]D\u011bkuji za odpov\u011b\u010f. Nyn\u00ed od V\u00e1s budu pot\u0159ebovat kontaktn\u00ed \u00fadaje. Nejd\u0159\u00edve mi pros\u00edm napi\u0161te Va\u0161i e-mailovou adresu.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708353336919{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]Jak jste na tom s prax\u00ed? U\u017e jste n\u011bkdy pracoval ve skladu? \ud83d\udce6[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/2″][vc_single_image image=“33563″ img_size=“full“][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“33569″ img_size=“full“][\/vc_column][vc_column][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

3. Dejte chatbotovi osobnost<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]Pokud jste u\u017e pro sv\u00e9ho virtu\u00e1ln\u00edho asistenta vymysleli jm\u00e9no a t\u00f3n komunikace, je pot\u0159eba mu vdechnout \u017eivot, d\u00e1t mu jeho vlastn\u00ed osobnost.<\/strong> Napi\u0161te si sami pro sebe kr\u00e1tk\u00e9 p\u0159edstaven\u00ed chatbota, jeho jm\u00e9no, kde bydl\u00ed, jak\u00fd je, co studoval, kde pracuje, jak\u00e9 m\u00e1 kon\u00ed\u010dky, jestli m\u00e1 n\u011bjak\u00e9 zv\u00ed\u0159e.<\/p>\n

P\u0159i tvorb\u011b konverza\u010dn\u00edho stromu na to myslete, pom\u016f\u017ee v\u00e1m to vytvo\u0159it osobit\u011bj\u0161\u00ed a jednotn\u011bj\u0161\u00ed komunikaci.<\/strong> Chatbot m\u016f\u017ee b\u00fdt vesel\u00fd, seri\u00f3zn\u00ed, nad\u0161en\u00fd nebo rozv\u00e1\u017en\u00fd, a jeho n\u00e1lady se mohou st\u0159\u00eddat. M\u016f\u017ee pou\u017e\u00edvat n\u011bjakou svoji hl\u00e1\u0161ku, vtip, nebo pozdrav.[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/3″][vc_single_image image=“33572″ img_size=“full“][\/vc_column][vc_column width=“1\/3″][vc_single_image image=“33575″ img_size=“full“][\/vc_column][vc_column width=“1\/3″][vc_single_image image=“33578″ img_size=“full“][\/vc_column][vc_column][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

4. Konverzace mus\u00ed m\u00edt sp\u00e1d<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]Pokud chcete, aby v\u00e1\u0161 chatbot komunikuj\u00edc\u00ed zaujal, nepou\u017e\u00edvejte p\u0159\u00edli\u0161 dlouh\u00e9 zpr\u00e1vy<\/strong>. Pokud p\u0159eci jen pot\u0159ebujete vlo\u017eit del\u0161\u00ed text, zkuste ho prolo\u017eit emojis, anebo ho rozd\u011blit do v\u00edce zpr\u00e1v.<\/p>\n

Tak\u00e9 se vyvarujte zbyte\u010dn\u00fdch dialog\u016f<\/strong>, kter\u00e9 vypl\u0148uj\u00ed konverzaci a nikam nevedou. Mus\u00edte v\u017edy pamatovat na to, \u017ee lid\u00e9 se cht\u011bj\u00ed co nejrychleji dostat k c\u00edli<\/strong>, tedy k tomu, co je zaj\u00edm\u00e1 a pro\u010d chatbota otev\u0159eli.<\/p>\n

K udr\u017een\u00ed pozornosti m\u016f\u017eete pou\u017e\u00edt n\u011bkolik ot\u00e1zek, kter\u00e9 nemus\u00ed m\u00edt nutn\u011b praktick\u00fd v\u00fdznam, ale pomohou vytvo\u0159it v\u00edce interaktivn\u00ed z\u00e1\u017eitek.<\/strong>[\/vc_column_text][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708695635723{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]Poj\u010fme se rovnou pod\u00edvat na to, jak\u00e9 pracovn\u00ed pozice u n\u00e1s ve firm\u011b nab\u00edz\u00edme. \ud83d\udc77\u200d\u2642\ufe0f[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708695593547{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]To jsou benefity, kter\u00e9 \u010dekaj\u00ed i na v\u00e1s! \u2728 M\u00e1te do\u010dteno – m\u016f\u017eeme pokra\u010dovat? [\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=“.vc_custom_1708695696105{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #f7f9fb !important;}“]M\u00e1te n\u011bjak\u00e9 konkr\u00e9tn\u00ed ot\u00e1zky, na kter\u00e9 byste r\u00e1di odpov\u011b\u010f, nebo jen tak pokec\u00e1me? \ud83d\udde8\ufe0f[\/vc_column_text][\/vc_column][vc_column][vc_empty_space height=“25px“][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css_animation=“none“]<\/p>\n

5. D\u011blejte to jinak<\/h2>\n

[\/vc_column_text][vc_column_text css_animation=“none“]Existuje u\u017e spousta chatbot\u016f, hodn\u011b z nich bylo postaveno podle n\u011bjak\u00e9 \u0161ablony. Takov\u00e1 \u0161ablona se m\u016f\u017ee rozhodn\u011b hodit<\/strong>, nap\u0159\u00edklad p\u0159i tvorb\u011b jednoduch\u00e9ho dialogu vedouc\u00edmu k z\u00edsk\u00e1n\u00ed kontaktn\u00edch \u00fadaj\u016f kandid\u00e1ta na pracovn\u00ed pozici.<\/p>\n

Av\u0161ak, co se t\u00fd\u010de zbytku bota, m\u011bl by b\u00fdt v\u017edy stav\u011bn \u00fapln\u011b od za\u010d\u00e1tku.<\/strong> Sna\u017ete se d\u011blat ka\u017ed\u00e9ho chatbota trochu jinak a bu\u010fte co nejorigin\u00e1ln\u011bj\u0161\u00ed. Pro\u010d polo\u017eit ot\u00e1zku takto: „Um\u00edte anglicky?“, kdy\u017e se m\u016f\u017eeme komunikuj\u00edc\u00edho zeptat na n\u011bjakou ot\u00e1zku p\u0159\u00edmo v anglick\u00e9m jazyce.<\/p>\n

Pro\u010d se pt\u00e1t na to, jestli um\u00ed va\u0159it, kdy\u017e se m\u016f\u017eeme zeptat nap\u0159\u00edklad na to, co za surovinu chyb\u00ed v n\u011bjak\u00e9m ur\u010dit\u00e9m receptu?<\/p>\n

Bu\u010fte kreativn\u00ed a lid\u00e9 budou z va\u0161eho chatbota nad\u0161en\u00ed,<\/strong> budou o n\u011bm mluvit a t\u0159eba se k n\u011bmu i vracet.[\/vc_column_text][vc_empty_space height=“62px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth border-top“][vc_row][vc_column][vc_empty_space height=“62px“][vc_column_text]<\/p>\n

Pokra\u010dujte ve \u010dten\u00ed<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row el_class=“cs-dalsi-inspirace“][vc_column width=“1\/2″][vc_single_image image=“30298″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/novinky\/vstupte-do-sveta-voicebotu\/“][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

Vstupte do sv\u011bta hlasov\u00fdch asistent\u016f<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Efektivn\u011bj\u0161\u00ed pr\u00e1ce? No jasn\u011b, d\u00edky automatizaci pomoc\u00ed chytr\u00fdch hlasov\u00fdch asistent\u016f \u2013 voicebot\u016f.<\/a>[\/vc_column_text][\/vc_column][vc_column width=“1\/2″][vc_single_image image=“33136″ img_size=“full“ onclick=“custom_link“ css_animation=“none“ link=“https:\/\/feedyou.ai\/cs\/success-stories\/moneta-money-bank\/“][vc_column_text css_animation=“none“ el_class=“blog-post-title“]<\/p>\n

Voicebot MONETA odbav\u00ed na call centru \u010dtvrtinu v\u0161ech dotaz\u016f<\/a><\/h3>\n

[\/vc_column_text][vc_column_text el_class=“ctete-dal-text“]Voicebot Tom hrav\u011b zvl\u00e1dne nej\u010dast\u011bj\u0161\u00ed po\u017eadavky klient\u016f, jako je obnova hesla, zm\u011bna limit\u016f na kart\u011b nebo odblokov\u00e1n\u00ed internetov\u00e9ho bankovnictv\u00ed.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“20px“][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=“vc_section-fullwidth vc_section-bg border-top“][vc_row][vc_column width=“2\/3″][vc_empty_space height=“10px“][vc_column_text]<\/p>\n

P\u0159iprav\u00edme v\u00e1m \u0159e\u0161en\u00ed na m\u00edru<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_btn title=“Ozv\u011bte se n\u00e1m“ align=“center“ link=“url:https%3A%2F%2Ffeedyou.ai%2Fcs%2Fcontact-us%2F|||“ el_class=“btn-homepage“][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=“10px“][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Od jm\u00e9na a\u017e po unik\u00e1tn\u00ed komunika\u010dn\u00ed styl. P\u0159e\u010dt\u011bte si na\u0161ich 5 tip\u016f ke tvorb\u011b \u00fasp\u011b\u0161n\u00fdch a nezapomenuteln\u00fdch chatbot\u016f. <\/p>\n

Zjist\u011bte v\u00edce…<\/a><\/p>\n","protected":false},"author":20,"featured_media":33492,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"h5ap_radio_sources":[],"footnotes":""},"categories":[32],"tags":[],"class_list":["post-33466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/33466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/comments?post=33466"}],"version-history":[{"count":0,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/posts\/33466\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media\/33492"}],"wp:attachment":[{"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/media?parent=33466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/categories?post=33466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedyou.ai\/cs\/wp-json\/wp\/v2\/tags?post=33466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}