Customer Service Manager

Customer Service Manager

Streamline your 1st line support and be available 24/7.

Trusted by companies across industries:

Chatbot benefits for your
customer service team

  • Respond instantly with “always-ready” support.
  • Spend less time answering repetitive queries. 
  • Your team can focus on more demanding tasks.
  • The chatbot is an extra helper during peak hours.
  • Reduce contact centre costs.
  • Have a multilingual support.
  • Make your team happier overall.

What benefits get your customers

  • Instant and accurate help.
  • Self-service problem solving without long wait time.
  • Support provided even outside your business hours.
  • Possibility to talk to a live agent at any time
    for more complex requirements.
  • Happier customers overall.

Streamline various processes and allow your teams to focus on the work that matters most

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Interactive
web guiding

Assist your customers to find what they need to know about your products and services.

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Answering customer queries

Handle up to 80% of customer repetitive questions automatically and let your teams be focus on more important tasks.

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Solving customer complaints

Chatbot can ask exactly what does not work, create a ticket and collect relevant data for your helpdesk/service desk.

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Gathering customer
feedback & NPS

Through the chatbot, it is possible to actively collect feedback and further increase customer satisfaction according to the data obtained.

Measure everything

Chatbot data at your fingertips in real-time.

  • Track live conversations.
  • Keep an eye on overall chatbot health in real time.
  • Personalize dashboard to track specific KPIs.
  • Merge with data from other systems to get
    complex insights.
Gartner Peer Insights

Feedyou drives our digital transformation with passion
and professionalism.

It was great and very quick, only after a few meetings, Feedyou helped us deploy our very first customer support chatbots in our web portal and mobile app which are now used by over 150 enterprise clients, 15 000 employees and 2 000 partners. It took us about 4 weeks to go live.

– Services Industry, Company Size: 50M – 250M USD ➜ Read full review

Get inspired by our customer stories

See successful chatbot implementations in your field.

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Heimstaden

Handling 43,000 properties tenants’ requests and complaints has never been easier than with a complex chatbot solution.

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Fincentrum

A chatbot for streamlining technical support for an extensive network of financial advisers and managers in Central Europe.

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Chamber of Commerce

Urgent problems require urgent solutions. After only 10 days of development, our chatbot for COVID-19-related questions has helped thousands of Czech businesses.

These chatbot solutions can be yours.

Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou chatbots.