Customer Service Manager
Streamline your 1st line support and be available 24/7.
Trusted by companies across industries:
Chatbot benefits for your customer service team
- Respond instantly with “always-ready” support
- Spend less time answering repetitive queriesÂ
- Your team can focus on more demanding tasks
- The chatbot is an extra helper during peak hours
- Reduce contact centre costs
- Allows multilingual support
- Happier team
What benefits get your customers?
- Instant and fast replies
- Self-service problem solving without long waiting time
- Support provided even outside business hours
- Happier customers
Chatbots can help you with
Interactive web guide
Assist and navigate your customers to find what they need.
Answer repetitive queries
See the real questions your customers are asking and adapt your service to match.
Solve customer complaints
Chatbot can ask exactly what does not work, create a ticket and collect relevant data for your helpdesk/service desk.
Collect feedback and measuring CX
Through the chatbot, it is possible to actively collect feedback and further increase customer satisfaction according to the data obtained.
Meet your customers wherever they are
Our chatbots are available on different messaging apps.
WebChat
Apps
Messenger
Viber
Skype
MS Teams
Slack
Video Ads
Wallet Cards
SMS
WebChat
Apps
Messenger
Viber
Skype
MS Teams
Slack
Video Ads
Wallet Cards
SMS
Pass the communication on your live agents
Simply switch from a chatbot to your live support via different omnichannel platforms.
Mluvii
Messenger
ZenDesk
Daktela
SmartsUpp
FrontStage
Genesys
OpenOne
Mluvii
Messenger
ZenDesk
Daktela
Easy to connect with your call centre systems
Use our ready-to-use integrations or connect new systems via API.
Dynamics 365
Salesforce
SAP
Genesys
Jira
Alvao
ServiceNow
Freshservice
Freshdesk
Dynamics 365
Salesforce
SAP
Genesys
Jira
Alvao
ServiceNow
Freshservice
Freshdesk
Measure everything
Chatbot data at your fingertips in real-time.
- Track live conversations
- Keep an eye on overall chatbot health in real time
- Personalize dashboard to track specific KPIs
- Merge with data from other systems to get
complex insights
Feedyou drives our digital transformation with passion
and professionality.
It was great and very quick, only after a few meetings, Feedyou helped us deploy our very first customer support chatbots in our web portal and mobile app which are now used by over 150 enterprise clients, 15 000 employees and 2 000 partners. It took us about 4 weeks to go live.
– Services Industry, Company Size: 50M – 250M USD âžś Read full review
Get inspired by our customer stories
See successful chatbot implementations in your field.
Czech Chamber of Commerce
Urgent problems require urgent solutions. After only 10 days of development, our COVID-19 response chatbot has helped thousands of Czech businesses.
Social Media Survey
More than 1,000 social media specialists shared information about their jobs, habits and even wages, during a chatbot powered survey.
Fincentrum
A chatbot for streamlining technical support for an extensive network of financial advisers and managers in the Czech Republic and Slovakia.
These chatbot solutions can be yours.
Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou chatbots.
