Customer Service Manager
Streamline your 1st line support and be available 24/7.
Trusted by companies across industries:
Virtual assistant benefits for your
customer service team
- Respond instantly with “always-ready” support.
- Spend less time answering repetitive queries.
- Your team can focus on more demanding tasks.
- The virtual assistant is an extra helper during peak hours.
- Reduce contact centre costs.
- Have a multilingual support.
- Make your team happier overall.
What benefits get your customers
- Instant and accurate help.
- Self-service problem solving without long wait time.
- Support provided even outside your business hours.
- Possibility to talk to a live agent at any time
for more complex requirements. - Happier customers overall.
Streamline various processes and allow your teams to focus on the work that matters most
Interactive
web guiding
Assist your customers to find what they need to know about your products and services.
Answering customer queries
Handle up to 80% of customer repetitive questions automatically and let your teams be focus on more important tasks.
Solving customer complaints
A virtual assistant can ask exactly what does not work, create a ticket and collect relevant data for your helpdesk/service desk.
Gathering customer
feedback & NPS
Through the virtual assistant, it is possible to actively collect feedback and further increase customer satisfaction according to the data obtained.
Meet your customers wherever they are
Our virtual assistants are available on different messaging apps.
WebChat
Apps
Messenger
Viber
Skype
MS Teams
Slack
Video Ads
Wallet Cards
SMS
WebChat
Apps
Messenger
Viber
Skype
MS Teams
Slack
Video Ads
Wallet Cards
SMS
Pass the communication on your live agents
Simply switch from a virtual assistant to your live support via different omnichannel platforms.
Messenger
Mluvii
Daktela
SmartsUpp
FrontStage
ZenDesk
Genesys
OpenOne
Messenger
Mluvii
Daktela
SmartsUpp
FrontStage
ZenDesk
Genesys
OpenOne
Easy to connect with your call centre systems
Use our ready-to-use integrations or connect new systems via API.
Dynamics 365
Salesforce
SAP
Jira
Alvao
ServiceNow
Freshservice
Freshdesk
Dynamics 365
Salesforce
SAP
Jira
Alvao
ServiceNow
Freshservice
Freshdesk
Measure everything
Data at your fingertips in real-time.
- Track live conversations.
- Keep an eye on overall virtual assistant health in real time.
- Personalize dashboard to track specific KPIs.
- Merge with data from other systems to get
complex insights.
Feedyou drives our digital transformation with passion
and professionalism.
It was great and very quick, only after a few meetings, Feedyou helped us deploy our very first customer support chatbots in our web portal and mobile app which are now used by over 150 enterprise clients, 15 000 employees and 2 000 partners. It took us about 4 weeks to go live.
– Services Industry, Company Size: 50M – 250M USD ➜ Read full review
These solutions can be yours.
Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou virtual assistants.