Trusted by companies across industries:
- Qualify a lead
- A chatbot is suitable for “monetization” of access to the web or social networks of the company
- It is an ideal accessory for targeted campaigns, where the chatbot “communicates” a potential customer
- At the appropriate moment requests contact or connects to a specialist
Service change & availability
- The chatbot can ask where the client wants to use the service and can check if the service is available in the given location
- Alternatively, if the client wants to change or cancel the service, the chatbot can respond and route the request to the appropriate department or start the retention process
- A large number of services and transactions raises a large number of service requests
- The chatbot can be set to respond to the most frequent requests
- The structure of questions and answers can be changed according to the time or day of the week, or according to the frequency of questions
- The speed of fault resolution is key to a long-term relationship with the client
- A chatbot can communicate very effectively with the client, inquire about important data and then create a service/fault ticket and direct it to the responsible persons or a team that will solve the problem
- Disorder qualification is a discipline that a chatbot manages very effectively and successfully
- Companies with a defined client life cycle can use a chatbot to determine satisfaction with services
- At the same time can automatically pass the relevant feedback to the responsible employees
- The chatbot can also be deployed on existing feedback systems, which usually work via SMS or web forms and can increase their success in completing
Improved customer experience
- Ease of paying bills and resolving issues
- Proactive communication
- The opportunity for positive interactions
- Useful communication channels include apps, as well as texting and messaging options
- The chatbot is available 24/7
- Track live conversations
- Keep an eye on overall chatbot health in real time
- Personalize dashboard to track specific KPIs
- Merge with data from other systems to get
24/7 availability no waiting time, supporting existing customer service.
Direct & automated interaction with your prospects and customers.
New sales channels & target groups, connection to existing systems.
Automated support with personnel development and onboarding.
This chatbot solution can be yours.
Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou chatbots.