Telco & Utilities

Chatbots for Telco & Utilities

Reduce the expenditure needed to maintain a large staff of customer care representatives

Trusted by companies across industries:

Chatbots offer numerous benefits



  • Qualify a lead
  • A chatbot is suitable for “monetization” of access to the web or social networks of the company
  • It is an ideal accessory for targeted campaigns, where the chatbot “communicates” a potential customer
  • At the appropriate moment requests contact or connects to a specialist

Service change & availability

  • The chatbot can ask where the client wants to use the service and can check if the service is available in the given location
  • Alternatively, if the client wants to change or cancel the service, the chatbot can respond and route the request to the appropriate department or start the retention process


  • A large number of services and transactions raises a large number of service requests
  • The chatbot can be set to respond to the most frequent requests
  • The structure of questions and answers can be changed according to the time or day of the week, or according to the frequency of questions

Fault reporting

  • The speed of fault resolution is key to a long-term relationship with the client
  • A chatbot can communicate very effectively with the client, inquire about important data and then create a service/fault ticket and direct it to the responsible persons or a team that will solve the problem
  • Disorder qualification is a discipline that a chatbot manages very effectively and successfully

Feedback collection

  • Companies with a defined client life cycle can use a chatbot to determine satisfaction with services
  • At the same time can automatically pass the relevant feedback to the responsible employees
  • The chatbot can also be deployed on existing feedback systems, which usually work via SMS or web forms and can increase their success in completing

Improved customer experience

  • Ease of paying bills and resolving issues
  • Proactive communication
  • The opportunity for positive interactions
  • Useful communication channels include apps, as well as texting and messaging options
  • The chatbot is available 24/7

Measure everything

Chatbot data at your fingertips in real-time.

  • Track live conversations
  • Keep an eye on overall chatbot health in real time
  • Personalize dashboard to track specific KPIs
  • Merge with data from other systems to get
    complex insights
Gartner Peer Insights

Easy to build, deploy and scale bot solutions from one place.

With Feedyou, it’s simple and effective to build chatbot solutions by non-technical people, to deploy and scale them based on the data and users’ feedback. It’s easy to connect various channels such as web, mobile, instant messaging apps (Messenger, WhatsApp, Viber, …), and different NLP models.

– Services Industry, Company Size: <50M USD ➜ Read full review

Chatbots are also used in


Customer Service

24/7 availability no waiting time, supporting existing customer service.



Direct & automated interaction with your prospects and customers.



New sales channels & target groups, connection to existing systems.



Automated support with personnel development and onboarding.

This chatbot solution can be yours.

Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou chatbots.