Telco & Utilities

Virtual Assistants for
Telco & Utilities

Reduce the expenditure needed to maintain a large staff
of customer care representatives.

Trusted by companies across industries:

Our virtual assistants can help you with various customer and employee oriented interactions



  • Recommend products and services.
  • Prequalified new potential customers.
  • Route the complex queries to live agents.
  • Send personalized offers via customer web portals, mobile apps, and most importantly via instant messaging platforms.
  • Offer relevant coverage and care advice.

Customer support

  • A large number of services and transactions raises a large number of service requests. A virtual assistant answers customer FAQs 24/7.
  • It can also check if the particular service is available in the given location.
  • If the client wants to prolong or cancel the service, or makes any changes in a contract or account, chatbot can process it or or route the request to the retention department.

Customer satisfaction

  • Assess how your customers feel about your products, services and support.
  • Collect customer feedback and NPS.
  • Increase customer satisfaction according to the data obtained.

Employee support

  • General HR requests.
  • Questions related to the onboarding.
  • Remuneration and benefits enrollment.
  • Technical support.
  • eLearning.
  • Events.

Employee survey

  • A virtual assistant is a perfect tool for instant employee feedback.
  • It helps to increase the number
    of successfully completed surveys.
  • Use specific survey virtual assistants after joining the team, after the first salary and through the entire employee life cycle.


  • Attract and interact with both active
    and passive candidates.
  • Introduce your company, culture
    and open job positions.
  • Answer FAQs and do the preselection.
  • Measure candidate experience.

Measure everything

Data at your fingertips in real-time.

  • Track live conversations.
  • Keep an eye on overall virtual assistant health in real time.
  • Personalize dashboard to track specific KPIs.
  • Merge with data from other systems to get
    complex insights.
Gartner Peer Insights

Easy to build, deploy and scale chatbot solutions from one place.

With Feedyou, it’s simple and effective to build chatbot solutions by non-technical people, to deploy and scale them based on the data and users’ feedback. It’s easy to connect various channels such as web, mobile, instant messaging apps (Messenger, WhatsApp, Viber, …),
and different NLP models.

– Services Industry, Company Size: <50M USD ➜ Read full review

Get to know more


Customer Service

Streamline your 1st line support and be available 24/7.



Increase the average open rate and conversion.



Engage customers at an all-new level and increase your revenue.



Get more time for more meaningful HR work.

This solution can be yours.

Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou virtual assistants.