Travel & Hospitality

Chatbots for Travel & Hospitality

Quality self-service is essential to keep up with the needs of the modern, digitally-connected traveller.  Don’t keep your customers waiting.

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Chatbot can help your customers with


Selection of tours

  • Deployment on the web
  • Personalized holiday search – location, type of trip, seasonality, type of accommodation, date, best price
  • Proactive communication, promotions and discounts

Customer support

  • Answering frequently asked questions
  • Instructions for departure and check-in
  • Travel insurance
  • Additional services on the plane
  • Parking and car rental


  • Push notifications with personalized offers
  • Seasonality and preferences of existing customers
  • New subscription
  • Promotions, discounts and vouchers

Online booking

  • Possibility to buy a trip via a chatbot in connection with free dates
  • Connection to a live agent
  • Appointment at a selected branch

Onboarding customers

  • Hotel reservation
  • Check-in, check-out automatically
  • Where to pick up the card or keys
  • Where is the pool and wellness
  • Offer various types of massages


  • Where to go nearby
  • What is the best restaurant
  • Top 10 things to do
  • The chatbot is a suitable communication tool that can be placed in various communication platforms

& survey

  • The chatbot is an ideal platform in customer surveys and feedback
  • Helps increase the number of responses received
  • Depending on the communication platform chosen, can “motivate” customers to complete the surveys

NPS & customer experience

  • Collecting feedback is an integral task for any business
  • Almost every customer conversation can be used as a chance to deliver a better experience

Measure everything

Chatbot data at your fingertips in real-time.

  • Track live conversations
  • Keep an eye on overall chatbot health in real time
  • Personalize dashboard to track specific KPIs
  • Merge with data from other systems to get
    complex insights
Gartner Peer Insights

Easy to build, deploy and scale bot solutions from one place.

With Feedyou, it’s simple and effective to build chatbot solutions by non-technical people, to deploy and scale them based on the data and users’ feedback. It’s easy to connect various channels such as web, mobile, instant messaging apps (Messenger, WhatsApp, Viber, …), and different NLP models.

– Services Industry, Company Size: <50M USD ➜ Read full review

Chatbots are also used in


Customer Service

24/7 availability no waiting time, supporting existing customer service.



Direct & automated interaction with your prospects and customers.



New sales channels & target groups, connection to existing systems.



Automated support with personnel development and onboarding.

This chatbot solution can be yours.

Schedule a demo with our team and learn how you can pass
the repetitive tasks to Feedyou chatbots.