No more searching and reading, start a conversation
Say hello to your websites, documents and knowledge bases. And let them respond to you!
Empower your support with advanced AI
Unlock the power of Generative AI to elevate customer and employee experience effortlessly. For any customer, live agent or employee requests.
Ask and receive instant answers. It doesn’t matter how many internal documents or websites you have, the relevant answer will come to you immediately.
A remarkably simple tool that meets even the most complex requirements. Incredibly fast! How does it work?
Customer, citizen, employee or call center operator? We have an answer for everyone!
Customer service
Make it incredibly fast and easy for your customers to find answers within your extensive internal knowledge bases, document stacks and websites.
Internal HR helpdesk
Provide answers to your employees’ questions about vacation, sick leave, benefits, and internal policies. Connect your systems and cover even more FAQs.
Working with directives and standards
Empower your employees to efficiently search internal documents, directives, standards, ordinances, contracts, reports or management acts.
Dealing with IT & security policies
Internal knowledge encompasses security standards, guidelines, and suggestions, which are often difficult to search and even understand.
IT service desk
Manage frequently asked questions at your internal IT service desk, such as those about access rights, how to use your internal systems and applications.
Searching for a solution for government and public administration but unsure if it fits? Rest assured, we meet strict security requirements and are a certified IT vendor for the public sector. Learn more >
How it works
You are a few steps away from AI-powered support.
Import and transform your data
We will train your AI virtual assistant on various data sources in nearly any format – online sources such as websites, intranets, knowledge bases, and files like PDF and DOC.
Customize your solution
We will set up objectives and KPIs, as well as define the persona and tone-of-voice. Your new virtual assistant won’t talk like a machine, it will talk like one of your employees according to your brand identity and target group. It can also speak multiple languages.
Go live across channels
We will launch your AI virtual assistant on your website, instant messaging apps, internal chat platforms or informational systems you choose.
Monitor and fine-tune
Analyze past conversations and evolve your AI virtual assistant based on data and user feedback. Easily fine-tune your solution thanks to Feedyou Platform.
Let’s create something great together
Whether you’ve thought about using our AI Knowledge Base to streamline internal processes, enhance customer support, or revolutionize employee interactions, we’d love to chat over a cup of coffee. No commitment, no charge — just an opportunity to explore the impact of our AI Knowledge Base can have on your business and team productivity.
What do customers often ask us
Answering the questions that most often concern our potential customers and partners.
If you’ve ever said “OK Google” to your smartphone or speaker, or asked Siri about your next meeting, you’re familiar with what Conversational AI can do. This technology enables devices to understand and respond to our speech, engaging in meaningful conversations. A key component of this is Natural Language Processing (NLP), which allows computers to process and analyze our spoken or written words. Conversational AI also uses machine learning, continuously improving as it learns from each interaction. Both chatbots and voicebots use Conversational AI to help your customers and employees.
Generative AI (also known as Large Language Models – LLMs) is a type of artificial intelligence that creates new content, like text, images, music, or even code, based on the data it has learned from. Instead of just recognizing patterns and making decisions like traditional AI, it generates original content that looks and sounds similar to what it was trained on.
At Feedyou, Generative AI is combined with Conversational AI to ensure your AI virtual assistant solutions can easily learn from your various data sources, be quickly deployed, and efficiently fine-tune based on past conversations and user feedback.
We support various formats including PDF, TXT, PPT, PPTX, DOC, DOCX, XLS, XLSX, EPUB, RTF, and more. We can handle not only text formats but also images, audio, and video.
Our AI virtual assistants (chatbots and voicebots) are multilingual, supporting various languages. This ensures accurate responses in the language of the customer’s or employee’s request.
We frequently work with languages such as Arabic, Armenian, Basque, Bengali, Catalan, Chinese, Czech, Danish, Dutch, English, Farsi, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tagalog, Tamil (India), Thai, Turkish, Ukrainian, and other.
Feedyou technology enables deployment across a wide range of channels. Designed for chat, voice, and email, it can also seamlessly integrate with your websites, client zones, mobile apps, digital wallet cards, interactive touch panels and platforms such as Facebook Messenger, Facebook Workplace, Slack, Microsoft Teams, and more. The possibilities are endless, limited only by your use case and preferences.
We also support various live chat and omnichannel platforms to enable chatbot or voicebot handovers to live agents whenever necessary. We have experience integrating with systems like Genesys Cloud (Genesys Unified Messaging and Genesys Voice Platform), Telefonica O2 / mluvii, IPEX, Requestor, COM PLUS, Daktela, SmartsUpp, and more.
If chat channels are not sufficient, we can integrate your voice channel (PBX) via the standard SIP Trunk protocol.
Some solutions can be deployed within days, while others may take weeks. It depends on your goals, expectations, and the scope of the desired solution. We are committed to ensuring the quality and results of the solutions we deliver.
Feedyou technology provides exceptionally open capabilities, allowing seamless integration with numerous third-party systems, including ATS/HRIS, CRM, ERP, analytics tools, ticketing systems, live chat/omnichannel platforms, and more.
We used to collaborate with our customers on their projects using systems such as Alvao, Ashby, Atlassian, Bitrix24, Breezy, Cal.com, CeMap, Confluence, Cornerstone, Datacruit, Ecomail, Elanor, FaMa+, Facebook Analytics, Google Analytics, Google Calendar, Google Maps, Google Tag Manager, Google Workspace, GoSMS, Grafton GiBase, Greenhouse, Helios Green, Helios Nephrite, Helios Orange, HRlink, Icims, Jira Software, Jobka, Jobvite, LEVER, Magento, Make, Microsoft Dynamics 365, Microsoft O365, Microsoft Power BI, Outlook, PageUp, RECRU, Recruitee, Recruitis, Redmine, RUIAN, SAP SuccessFactors, SharePoint, Superface, Talention, Teamio, Teamtailor, TRAFFIT, Twilio, Workable, Workday, YellowCouch, Zapier, and others.
Unlike standard chatbots and voicebots that offer simplistic and linear interactions based on basic Q&A, Feedyou technology enables chatbots and voicebots to engage in human-like interactions using cutting-edge NLP technology and seamless integration with your business channels and systems. Where it makes sense, we can incorporate Generative AI.
Feedyou technology is a multi-tenant cloud-based solution which is GDPR/RODO compliant to handle each of the hundreds of thousands of chat and voice conversations every single day.
Feedyou Platform and all virtual assistants run in separate resource groups or subscriptions of Microsoft Azure Cloud hence reducing security risks.
The instances of virtual assistants use Microsoft Azure Functions serverless hosting which reduces infrastructure management requirements and dramatically increases scalability.
The database is used exclusively by Microsoft Azure Storage Tables, a non-relational service whose simplicity ensures almost unlimited scaling.
Automatic encryption of user data at rest using Microsoft Azure Cloud and Azure services in general.
Authorization through Auth0 platform with supported adapters such as Facebook Login, email and password, Google Suite, Microsoft AD, etc.
All requests to 3rd party systems are done over TLS 1.2 or greater, never downgrading connections to insecure early TLS methods like SSLv3 or TLS 1.0.
Servers are situated usually in the EU (e.g. West Europe).
Yes, your solution can run as Software-as-a-Service (SaaS) on our Microsoft Azure tenant, or it can be deployed on your own Azure tenant as well.
Copilot is your personal assistant, an exclusive tool available only to licensed users, making it selectively accessible to certain employees due to its cost. Its primary goal is to complete tasks for you or assist you, rather than explain some knowledge, task, process etc. It’s integrated with specific Microsoft products like Word, Excel, Outlook, Teams, PowerApps, Azure, and OneNote, Copilot operates solely within these tools and utilizes limited data sources.
On the other hand, Feedyou AI Knowledge Base is an open system accessible to all users, regardless of licensing. It seamlessly works across your company’s data, knowledge bases, and systems, supporting various channels. We charge transparently based on usage (conversations) rather than per employee license. Emphasizing security and cost-efficiency, our solution leverages both Generative AI and Conversational AI (conventional NLP models). We assist with implementation and tailor the solution to your needs, allowing you to manage it independently thereafter.
We’ll need to address several key questions with you:
- Who will be the target user of the solution (customer, employee, live operator, etc.)?
- Where will you want to use the solution, and what is the goal and use case?
- From which data sources will we train the solution, including your data format(s), volume, and structure?
- How often will your data sources change?
- How accurate do the answers need to be? How critical is it if the answer isn’t 100% in the line with your data inputs?
- Is it necessary to guide users (towards a specific conversion), or is a simple question-answer format sufficient?
- Please provide a set of at least 10 sample user queries along with the expected general responses for each.