Chatboti pro zákaznickou podporu

Chatbot will always give customers the correct answers

How many times a day do you or your colleagues have to answer the same question? How often do people want to know the status of their order or change its details? Now imagine all of this being handled by your new virtual assistant.

 

Recurring questions: Your pain, our domain

At every customer center, at least 30% of questions are being repeated. Bring a virtual colleague into the mix and your operators will have more time to tackle more complex matters.

Handles operational peak times

Always on time – works 24/7

Answers fluctuation of employees

Connects live operator when needed

Connects to your applications

Easily customizable by yourself

Case study

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Chatbot helps with managing 43,000 properties

In just 5 months of operation, we have saved operators the time associated with setting up more than 3,000 customer requests. In total, more than 5,300 tenants have communicated with the virtual assistant.

1,000

monthly
conversations

During Covid, we launched a chatbot for the Czech Chamber of Commerce in 10 days, which advised more than 50,000 entrepreneurs over the course of one year.

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Ipsos chatbots are helping to recruit Mystery Shoppers in 22 countries and are fluent in 7 languages. More than half of it outside of working hours.

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We brought a real estate agent chatbot to the world. At NEXT REALITY, it takes care of customers 24/7 and has already brought in 3,000 contacts in a year.

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What do our customers say

“Chatbot is a wonderful helper not only for us, but also for our clients. It helps them with property price estimates and/or takes their contact details, thus bringing us new business.

Jan Babka, NEXT REALITY

“We are constantly “nurturing” our chatbot by adding more information. At the same time, we have also created a virtual assistant Petra for a targeted marketing campaign. I want to highlight Feedyou’s flexible approach and full support.

Petr Mikoláš, Up Czech Republic

“During the COVID-19 crisis, thousands of companies turned to us hoping we could help them. Thanks to Feedyou’s fast and professional work, we deployed the chatbot in record time.

Jakub Čacký, Czech Chamber of Commerce

Who else are we helping

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“Some of our clients have gained a perfectly trained customer service center in a single chatbot.”

– Petra Uxa, Head of Customer Care

What can they do?

Virtual assistants help in the largest call centres as well as in smaller startups with ambition. What are their specialties?

Frequently Asked Questions

You may have an FAQ section on the site, but do your visitors actually read it? They prefer to ask directly and you can give them instant answers.

Order Status and Complaints

An essential use case for e-commerce, especially during (seasonal) peak times. Integrating with transport companies tells the customer exactly when the shipment will arrive.

Personal and Contact Information

Customer in need of an address or phone number change? Everything can be solved with the chatbot, including SMS or email verification.

Password Reset, User Account

Another common situation, when every bank, e-shop, or insurance company have a registration option nowadays. And let’s face it – haven’t you ever forgotten your password?

Customer Satisfaction

Thanks to smart integrations, the assistant knows what and when the customer has bought. Learn about their experience, recommend products for future purchases or offer discounts.

Cross-Selling

A guitar needs strings, coffee machine coffee, a new Xbox some games. Don’t let your customers shop elsewhere. Instead, teach the chatbot what the people need and let it do its job.

Connect with your customers anytime, anywhere

Virtual assistants will work perfectly on any website, but also on social networks, mobile apps, or touchscreens. In other words, wherever your customers are.

Live operators? But of course…

Most situations can be easily solved by a chatbot. However, if the situation does call for human intervention, it will create a ticket or simply connect the customer to a live operator right away.

Try our virtual assistants

A demonstration to help you understand how our virtual colleagues work.

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Ring our voicebot

Call our voicebot and schedule an online or physical meeting at selected times. We’ll send you a confirmation SMS too.

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Text our chatbot

Our own chatbot ‘Feedie’ is ready to chat in 3 languages. Take a look at how we search for talented people to work with on our Facebook.

Design, create, launch. Together.

We will build tailor-made virtual colleagues just for you. Their deployment is often mere 4 weeks away. And naturally, you will have our full support the entire time.

 

How does it work?

Analyzing you and your needs

Creating your assistant

Testing and adjusting

Releasing into the world

Interested in customer service powered by chatbots?

Or give us your contact details and we’ll get back to you:

    What do people often ask us

    We tried to answer the questions that most often concern our potential clients.

    That’s why we offer people the most common situations right at the start and lead them to the answers in the most direct way within a few seconds. At the same time, we give the chatbot a personality that makes the conversation fun. And if the chatbot still doesn’t cut it, they always have the option of switching to a live operator.

    We always offer a callback to the operator for the more complex questions. This is one of their strengths – non-standard situations. We will continuously improve and train the chatbot to best handle the standard ones.

    Simple – you get a lot of questions about the same topics. It doesn’t matter whether you have a call centre or answer people yourself. Typically, you’ll appreciate their services during seasonal peaks, new service launches, or product availability questions.

    The more work you leave to the assistant, the sooner it will start to pay off. And in the case of questions, we can do the math – let’s assume, for example, that he handles at least 40% of them. The value of one question or request is at least 75 CZK. And then it’s simple math. If you have to answer 1,000 questions a month, 400 of them can be automated and you save 30,000+ CZK.

    Take the creating into your own hands

    Fancy taking the creation of virtual assistants into your own hands? Get started now with our Feedyou Platform.