Chatbot will always give customers the correct answers
How many times a day do you or your colleagues have to answer the same question? How often do people want to know the status of their order or change its details? Now imagine all of this being handled by your new virtual assistant.
Recurring questions: Your pain, our domain
At every customer center, at least 30% of questions are being repeated. Bring a virtual colleague into the mix and your operators will have more time to tackle more complex matters.
Chatbot helps with managing 43,000 properties
In just 5 months of operation, we have saved operators the time associated with setting up more than 3,000 customer requests. In total, more than 5,300 tenants have communicated with the virtual assistant.
What do our customers say
“Chatbot is a wonderful helper not only for us, but also for our clients. It helps them with property price estimates and/or takes their contact details, thus bringing us new business.”
Jan Babka, NEXT REALITY
“We are constantly “nurturing” our chatbot by adding more information. At the same time, we have also created a virtual assistant Petra for a targeted marketing campaign. I want to highlight Feedyou’s flexible approach and full support.”
Petr Mikoláš, Up Czech Republic
“During the COVID-19 crisis, thousands of companies turned to us hoping we could help them. Thanks to Feedyou’s fast and professional work, we deployed the chatbot in record time.”
Jakub Čacký, Czech Chamber of Commerce
Who else are we helping
“Some of our clients have gained a perfectly trained customer service center in a single chatbot.”
– Petra Uxa, Head of Customer Care
What can they do?
Virtual assistants help in the largest call centres as well as in smaller startups with ambition. What are their specialties?
Connect with your customers anytime, anywhere
Virtual assistants will work perfectly on any website, but also on social networks, mobile apps, or touchscreens. In other words, wherever your customers are.
Live operators? But of course…
Most situations can be easily solved by a chatbot. However, if the situation does call for human intervention, it will create a ticket or simply connect the customer to a live operator right away.
Try our virtual assistants
A demonstration to help you understand how our virtual colleagues work.
Ring our voicebot
Call our voicebot and schedule an online or physical meeting at selected times. We’ll send you a confirmation SMS too.
Design, create, launch. Together.
We will build tailor-made virtual colleagues just for you. Their deployment is often mere 4 weeks away. And naturally, you will have our full support the entire time.
How does it work?
Interested in customer service powered by chatbots?
Or give us your contact details and we’ll get back to you:
What do people often ask us
We tried to answer the questions that most often concern our potential clients.
That’s why we offer people the most common situations right at the start and lead them to the answers in the most direct way within a few seconds. At the same time, we give the chatbot a personality that makes the conversation fun. And if the chatbot still doesn’t cut it, they always have the option of switching to a live operator.
We always offer a callback to the operator for the more complex questions. This is one of their strengths – non-standard situations. We will continuously improve and train the chatbot to best handle the standard ones.
Simple – you get a lot of questions about the same topics. It doesn’t matter whether you have a call centre or answer people yourself. Typically, you’ll appreciate their services during seasonal peaks, new service launches, or product availability questions.
The more work you leave to the assistant, the sooner it will start to pay off. And in the case of questions, we can do the math – let’s assume, for example, that he handles at least 40% of them. The value of one question or request is at least 75 CZK. And then it’s simple math. If you have to answer 1,000 questions a month, 400 of them can be automated and you save 30,000+ CZK.