Always the correct answers thanks to virtual assistants
How many times a day do you or your colleagues have to answer the same question? How often do people want to know the status of their order or change its details? Now imagine all of this being handled by your new virtual assistant.
Recurring questions: Your pain, our domain
At every customer center, at least 30% of questions are being repeated. Bring a virtual colleague into the mix and your operators will have more time to tackle more complex matters.
Handles operational peak times
Always on time – works 24/7
Answers fluctuation of employees
Connects live operator when needed
Connects to your applications
Easily customizable by yourself
Case study
After just 6 months, voicebot Tom manages up to 25% of all requests
This voicebot solution addresses common client needs, including password recovery, card limit changes, and unblocking online banking. Additionally, reduced costs by 10% and allowed bankers to focus on more specialized topics.
471 h
saved in the first 3 months
Chatbot Anna, developed for Toyota, helps with finding the perfect car and answering 68% of queries without human assistance and arranges 50 test drives monthly.
Chatbot SURI helps Tesco Mobile call center operators handle basic inquiries, allowing them to focus on more complex cases.
We brought a real estate agent chatbot to the world. At NEXT REALITY, it takes care of customers 24/7 and has already brought in 3,000 contacts in a year.
What do our customers say
“Chatbot is a wonderful helper not only for us, but also for our clients. It helps them with property price estimates and/or takes their contact details, thus bringing us new business.”
Jan Babka, NEXT REALITY
“We are constantly “nurturing” our chatbot by adding more information. At the same time, we have also created a virtual assistant Petra for a targeted marketing campaign. I want to highlight Feedyou’s flexible approach and full support.”
Petr Mikoláš, Up Czech Republic
“During the COVID-19 crisis, thousands of companies turned to us hoping we could help them. Thanks to Feedyou’s fast and professional work, we deployed the chatbot in record time.”
Jakub Čacký, Czech Chamber of Commerce
Who else are we helping
“Some of our clients have gained a perfectly trained customer service center in a single virtual assistant.”
– Jan Horak, Head of Operations
What can they do?
Virtual assistants help in the largest call centres as well as in smaller startups with ambition. What are their specialties?
Frequently Asked Questions
You may have an FAQ section on the site, but do your visitors actually read it? They prefer to ask directly and you can give them instant answers.
Order Status and Complaints
An essential use case for e-commerce, especially during (seasonal) peak times. Integrating with transport companies tells the customer exactly when the shipment will arrive.
Personal and Contact Information
Customer in need of an address or phone number change? Everything can be solved with the chatbot, including SMS or email verification.
Password Reset, User Account
Another common situation, when every bank, e-shop, or insurance company have a registration option nowadays. And let’s face it – haven’t you ever forgotten your password?
Customer Satisfaction
Thanks to smart integrations, the assistant knows what and when the customer has bought. Learn about their experience, recommend products for future purchases or offer discounts.
Cross-Selling
A guitar needs strings, coffee machine coffee, a new Xbox some games. Don’t let your customers shop elsewhere. Instead, teach the chatbot what the people need and let it do its job.
Connect with your customers anytime, anywhere
Virtual assistants will work perfectly on any website, but also on social networks, mobile apps, or touchscreens. In other words, wherever your customers are.
Live operators? But of course…
Most situations can be easily solved by a virtual assistant. However, if the situation does call for human intervention, it will create a ticket or simply connect the customer to a live operator right away.
Daktela
Mluvii
Ipex
Smartsupp
COM PLUS
Atlantis FrontStage
Facebook Messenger
Genesys
and more
Try our virtual assistants
A demonstration to help you understand how our virtual colleagues work.
Ring our voicebot
Call our voicebot and schedule an online or physical meeting at selected times. We’ll send you a confirmation SMS too.
Text our chatbot
Check out how our chatbot Feedie introduces Feedyou on the “About Us” page and looks for talented people who would like to work with us.
Design, create, launch. Together.
We will build tailor-made virtual colleagues just for you. Their deployment is often mere 4 weeks away. And naturally, you will have our full support the entire time.
How does it work?
Analyzing you and your needs
Creating your assistant
Testing and adjusting
Releasing into the world
Interested in our virtual assistants?
Or give us your contact details and we’ll get back to you
within the next business day:
Take the creating into your own hands
Fancy taking the creation of virtual assistants into your own hands? Get started now with our Feedyou Platform.
What do people often ask us
We tried to answer the questions that most often concern our potential clients.
That’s why we offer people the most common situations right at the start and lead them to the answers in the most direct way within a few seconds. At the same time, we give the chatbot a personality that makes the conversation fun. And if the chatbot still doesn’t cut it, they always have the option of switching to a live operator.
We always offer a callback to the operator for the more complex questions. This is one of their strengths – non-standard situations. We will continuously improve and train the chatbot to best handle the standard ones.
Simple – you get a lot of questions about the same topics. It doesn’t matter whether you have a call centre or answer people yourself. Typically, you’ll appreciate their services during seasonal peaks, new service launches, or product availability questions.
The more work you leave to the assistant, the sooner it will start to pay off. And in the case of questions, we can do the math – let’s assume, for example, that he handles at least 40% of them. The value of one question or request is at least 75 CZK. And then it’s simple math. If you have to answer 1,000 questions a month, 400 of them can be automated and you save 30,000+ CZK.