Adam Brom
Conversation Designer @ Feedyou
What comes to mind when you hear ‘revolution’? The French, the Industrial, or maybe the Velvet? How about… Botolution? You might be hearing this term for the first time, but trust us, soon it will make perfect sense.
Yes, we admit it – “Botolution” is a term we’ve tailored a bit to suit our vision. But that doesn’t diminish its significance. Botolution, a combination of the words bot and revolution, perfectly captures what is happening right now. A virtual army of voicebots and chatbots is already transforming contact centers, HR, sales, and marketing departments. Discover how your business can benefit from this technological revolution.
With AI, tasks take minutes instead of days
Every company aims for growth and profit. Yet, as customer numbers increase, so does the employee count, driving up costs – recruiting, onboarding, training, HR and IT support… The list goes on. But what if there were a way to handle it all faster and for less time and money?
AI virtual assistants are precisely that solution. They automate routine tasks, handle employee and customer interactions, solve IT queries, send emails, and even call potential customers – all without breaks. The result? Saved time, money, and have happier customers and employees.
An example is our collaboration with Foxconn, where the voicebot Lexi reduced the password recovery time from three days to 1,5 minutes, managing this for both blue and white-collar workers in nine languages.
A perfect response in under 3 seconds
Remember the feeling when you’re hesitant to ask a colleague about something they’ve already explained? Now imagine having a “colleague” who never gets tired and whom you can ask over and over – without worry or raised eyebrows.
That’s the AI Knowledge Base – your nonstop virtual buddy for corporate communication. It has answers to all questions exactly when you need them.
What will make things easier for you?
- Vacation, sick leave, benefits – all info is just a few clicks away.
- Company policies and standards – accessible anytime, anywhere, all in one place.
- IT support without the wait – from access help to guides, like setting up a printer.
Will a chatbot or voicebot replace you?
Virtual assistants are not, and likely never will be, complete replacements for human workers. On the contrary, voicebots, chatbots, and AI are here to free up employees’ time so they can focus on tasks that require human creativity and perspective.
Consider customer support: voicebot and chatbot handle routine questions and common requests, while the human team can tackle complex tasks and personalized services. Our work with Toyota Central Europe and MONETA Money Bank demonstrates how automating responses to frequent queries reduces call center strain, saves time, and allows employees to focus on more important tasks.
What makes chatbots and voicebots almost superhuman?
Chatbots and voicebots offer several undeniable advantages, with the biggest being their constant availability – 24/7, 365 days a year. No breaks, no vacations. They communicate with multiple people simultaneously, in various languages. Analyze conversations in real-time. Thanks to integrations with internal systems, they can provide relevant, always up-to-date answers, enhancing user satisfaction. When a virtual assistant encounters a request it can’t handle, it seamlessly hands the conversation to a live operator with all gathered details, maximizing human potential for complex tasks and automating repetitive queries.
By 2025, 37% of companies will be using AI virtual assistants
Modern chatbots and voicebots are equipped with advanced understanding of human language (whether through conventional language models—NLP, or large language models—LLMs, also known as Generative AI), allowing them to learn and improve based on data collected during conversations. They’re integrated with internal systems, becoming a natural interface for communication as well as a tool for centralizing and streamlining interactions with both customers and employees – a crucial role in today’s dynamic environment.
In the past, deploying virtual assistants was primarily the domain of larger, innovative companies facing high volumes of communication. However, analysis by Gartner reveals that by 2025, 37% of companies across industries and sizes will use virtual assistants due to their efficiency and ability to handle multiple communication channels. Customers and employees will increasingly encounter virtual assistants, not only within large multinational corporations but also in smaller, local businesses.
What about you? Are you ready to automate your recurring communications and processes through AI virtual assistants (chatbots, voicebots, or emailbots)?
