Vojtěch Dlouhý
CEO & Co-Founder @ Feedyou
Digitalizing HR processes can significantly increase your team’s efficiency and productivity. How? We’ve detailed this in our article, where we not only show you how to start digitalizing and automating HR processes but also provide practical examples of how and where to use voicebots and chatbots.
What are the main benefits of digitalization for your organization?
- You save money. Find out how much. Is AI chatbot or AI voicebot more cost-effective for you?
- You significantly improve candidate experience. 91% of users want a response in real-time. 63% of them want to communicate with companies between 4:00 PM and 11:00 PM, and more than a quarter of them during weekends.
- You eliminate routine tasks that burden 94% of office employees.
- You differentiate yourself from the competition and may even get ahead of them.
Why choose Feedyou?
- Feedyou Platform: One tool with easy management, no coding-skills required.
- Voicebots and chatbots can be easily integrated with your HR and ATS systems.
- Your data is safe with us.
- Our solutions chat and speak 48+ languages.
- We provide you with clear reports and data to help you make informed decisions.
Which processes can be easily digitalized and automated?
#1 Virtual assistant for employee recruitment
A virtual assistant is up to 86% more successful than a web form on career pages. It allows you to be in contact with candidates 24/7, saving your recruiters more than half an hour per candidate that would otherwise be spent on manual interactions.
#2 Virtual assistant for preboarding
Tired of paperwork, sorting documents, manually filling out forms, and entering data into systems? A chatbot can handle all of that for you. Completely.
#3 Virtual assistant for onboarding
It’s a buddy that saves time for the HR department while also taking care of new employees exactly as they need. It knows everything about the company and the onboarding process. It handles questions that new employees might be too shy to ask, manages system access, reminds them about training sessions, and gathers feedback. Plus, it’s available on various channels.
#4 Virtual assistant for internal communication
Imagine someone handling up to 80% of all inquiries for you. Questions about vacations, benefits, building access, or anything else we teach it to manage. The virtual assistant knows all the regulations and processes, always provides you with the correct data, and explains where it sourced the information. And if needed, it creates a ticket and forwards it to your internal team for resolution.
Most commonly, we implement the virtual assistant as internal HR helpdesk and IT service desk. However, it also often helps with understanding directives and norms, products, SW&HW manuals, or security policies.
#5 Employee survey
Whether you’re addressing productivity, engagement, reducing turnover, improving company culture, or simply need to make better data-driven decisions, an employee survey is a tool that can help you with all these areas.
A virtual assistant reaches every employee and helps you measure satisfaction in the areas you choose. Here are a few examples for inspiration:
- Vision and mission
- My role in the team
- Motivation
- Responsibilities
- Work delegation
- Salary and compensation
- Training
- Transportation
- Communication
- Remote work
- Work relationships
- Teamwork
- Work environment
- Cafeteria
- …
Its major advantage is that it actively solicits feedback, sends reminders, and evaluates results in real-time. You receive a structured report that you can further utilize.
Where a chatbot isn’t suitable, a voicebot steps in.
A voicebot can schedule meetings with candidates, record incidents or complaints, collect feedback, remind employees about training sessions, organize meetings, and reactivate your talent pool.
How to start with digitalization?
Gradually. Digitalize one process at a time and then evolve it further. Add channels, languages, or other solutions. What does it look like when you digitalize with Feedyou?
- We identify areas and processes suitable for digitalization and automation. We determine your goals, expectations, KPI’s and what solutions we recommend accordingly.
- We create a prototype that we test together.
- We launch the chatbot or voicebot into full operation and continue to improve it based on data and user feedback.
