Challenge
SKODA AUTO is one of the largest employers in the Czech Republic, onboarding dozens of new employees each month. This volume makes the onboarding process increasingly challenging, as new hires must submit extensive information and documentation to the HR department, consuming a significant portion of the HR specialists’ time. Previously, new employees were required to submit legal documents, along with personal and contact details, directly at the recruitment centers, which further extended the onboarding timeline.
Our Solution
To streamline the entire preboarding process, we developed an AI chatbot that manages all communication related to the onboarding of new employees. New hires can complete the process either at SKODA AUTO recruitment centers or remotely from their mobile phone or PC via a secure website. Users enter their employee ID, provided through the HR system SAP SuccessFactors, and proceed to fill in personal information, such as their name, contact and personal details, as well as upload necessary documents like proof of education, professional certificates etc. All data is securely transmitted in compliance with GDPR to SAP SuccessFactors, where employment contracts are automatically generated and prepared for review by HR specialists.
The chatbot manages the following tasks:
Personal Data Collection
The chatbot securely gathers personal data from new employees, including their name, phone number, email, country of birth, birth ID, and details about their family. It instantly verifies the accuracy of the provided information before moving on to the next step.
Submitting Documents
New employees, both from the Czech Republic and abroad, are required to provide proof of their highest level of education, while foreign employees must also submit their residence permit etc. All documents can be easily and securely uploaded directly through the chatbot.
HR System Integration
All data gathered by the chatbot is seamlessly transferred to the SAP SuccessFactors – Onboarding Module, where payroll documents and contracts are automatically generated and prepared for final review by HR specialists.
Annual performance metrics
Microsoft Azure Cloud
To strengthen security in the collection of personal data and documents, the entire chatbot solution was migrated to SKODA AUTO’s private Azure subscription. This transition ensures enhanced protection while still allowing for real-time adjustments to the chatbot’s conversational flow as needed.
SAP SuccessFactors
Gathering input data from employees and automatically generate employee profiles in SAP SuccessFactors – Onboarding Module. Allowing employees to update personal information and more, all while ensuring full GDPR compliance.
In collaboration with trusted partners
Maximize the value of partnerships that deliver results. If your company has its system integrators, we’re happy to collaborate with them to develop even more advanced solutions, enhancing user experience and delivering greater benefits.
What they’ve said about us
“Automating 95% of employee onboardings. Our intelligent virtual assistant helps new employees with data collection and validation, seamlessly integrating with our HR system, SAP SuccessFactors. The Feedyou team provided a quick deployment and demonstrated flexibility in adapting to SKODA AUTO’s major process changes in recent years.”
Monika Pohlova, Product Owner SAP SuccessFactors @ SKODA AUTO
About SKODA AUTO
SKODA AUTO Group is the largest automobile manufacturer in the Czech Republic, generating an annual turnover of 26.56 billion EUR in 2023. Its headquarters are in Mlada Boleslav, home to the company’s largest production facility. In addition to this, SKODA AUTO operates two more production plants in the Czech Republic, located in Kvasiny and Vrchlabi. Since 1991, the company has been part of the German Volkswagen Group. Over the years, it has consistently ranked as the top Czech company by sales, the country’s leading exporter, and one of its largest employers.
