Challenge
ŠKODA AUTO is one of the largest employers in Czech Republic, hiring dozens of applicants every month. With this amount, the onboarding process gets more difficult, as there is a lot of information and documents that the employee must provide in relation to the company’s human resources department, which significantly utilize the working day of HR specialists. New employees were providing legal documents, personal and contact information directly at the recruitment centers thus prolonging the onboarding process.
Our Solution
To simplify the entire preboarding process, we have prepared a chatbot that handles all the necessary communication regarding the onboarding of a new employee. The employee has the option of filling in the chatbot in the ŠKODA AUTO recruitment centers, or from the comfort of their home via a secure website in their phone or PC. The users enter their employee ID, which was assigned to them in the ATS SAP Success Factors system, and continue by filling in personal data, such as name, number of children, and uploading files – e.g. proof of the highest level of education. All data are securely, and in accordance with GDPR, sent to SAP Success Factors, where contracts are automatically generated, ready to only be inspected by HR specialists.
Chatbot handles following
Personal Data Collection
Chatbot securely collects new employees’ personal data – their name, phone, e-mail, country of birth, birth number, number of children and their information as well. Chatbot immediately verifies the correctness of the entered data to proceed to the next step.
Uploading Documents
New employees (not only) from the Czech Republic must provide proof of the highest level of education attained, and foreigners must also provide the proof of residence permit. All documents are easily and securely uploaded directly to the chatbot.
SAP SF Storing
All collected chatbot data is transferred in a comprehensive form to the SAP Success Factors system, in which documents for payroll purposes and contracts are automatically created and ready for final human inspection.
Results for 2021
Microsoft Azure Cloud
For enhanced security considering the personal data and documents collection, the entire chatbot solution was moved to a private ŠKODA AUTO Microsoft Azure Cloud subscription, without interfering with the possibility of making adjustments in the chatbot conversational flow at any time.
SAP Success Factors Benefits
Collect input information from employees and create employee profiles in SAP SF automatically. Let employees change personal data and much more. All fully compliant with GDPR.
With help from strong partners
Get most from partnerships that work.
What they’ve said about us
“Automating 95% of employee onboardings. Our intelligent virtual assistant helps new employees with data collection and validation, seamlessly integrating with our HR system, SAP SuccessFactors. The Feedyou team provided a quick deployment and demonstrated flexibility in adapting to SKODA AUTO’s major process changes in recent years.”
Mgr. Monika Pohlová, Product Owner SAP SuccessFactors @ ŠKODA AUTO a.s.
About ŠKODA AUTO
ŠKODA AUTO is the largest car manufacturer in the Czech Republic with a yearly turnover of 15,6B EUR (2018). The company’s headquarters are in Mladá Boleslav, where the largest production plant is located. Within the Czech Republic, ŠKODA AUTO has two other production plants, namely in Kvasiny and Vrchlabí. Since 1991, it has been part of the German Volkswagen Group. In the long run, it is the largest Czech company in terms of sales, the largest Czech exporter and one of the largest Czech employers.